Channel Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring a Channel Sales Rep!

The Channel Management Sales Representative supports Xylems Aquatics and Disinfection Solutions sales organization by assisting in the development maintenance and optimization of relationships with channel partners distributors and dealers within the water industry. This role helps promote and support products and services used in aquatics pools and disinfection applications. Responsibilities include assisting with partner onboarding conducting market and channel research maintaining accurate sales and partner records and collaborating with senior sales and channel managers. The Channel Sales Representative works closely with internal teams to help ensure channel sales objectives are met and partner needs are supported efficiently.

Responsibilities:

Customer Service:
Answering customer inquiries and providing product information
Assisting with product selection and recommending alternative options
Resolving customer complaints and issues in a timely manner
Maintaining positive relationships with customers to ensure satisfaction and retention

Sales Support:
Assisting sales team with administrative tasks and follow-ups
Creating and maintaining customer accounts in the system
Managing customer orders and ensuring timely delivery
Providing support for sales promotions and special offers

Data Entry:
Accurately entering customer and order information into the system
Updating and maintaining customer and product databases
Ensuring data integrity and consistency in all entries
Generating reports and analyzing data for sales and inventory purposes

Order Processing:
Processing customer orders and verifying accuracy of information
Coordinating with warehouse and shipping departments to fulfill orders
Tracking and monitoring order status to ensure timely delivery
Resolving any issues or delays related to order processing

Inventory Management:
Maintaining accurate inventory records and tracking stock levels
Monitoring and reporting on inventory levels to sales and management teams
Assisting with inventory counts and audits
Identifying and addressing any discrepancies or issues with inventory levels

Reporting and Documentation:
Compiling and analyzing sales data to generate reports for management
Maintaining accurate records of customer interactions and transactions
Documenting any changes or updates to customer accounts or orders
Providing regular updates and communication to sales and management teams

Communication and Coordination:
Collaborating with various departments such as sales marketing and logistics
Communicating any issues or concerns with orders or inventory to relevant teams
Coordinating with external vendors and suppliers for product availability and delivery
Responding to and resolving any customer or internal inquiries in a timely manner.

High Impact Behaviors:
Continuous Professional Development: Professionals should be committed to lifelong learning seeking out opportunities for self-improvement and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others contribute to team goals and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
Bachelors degree in Business Marketing or a related field or equivalent work experience that provides exposure to fundamental theories principles and concepts.
Basic understanding of sales principles and practices.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.

Salary:

The estimated salary range for this position is $65000 to $80000 plus sales incentives. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.