Pharmacy Production Lead

The Pharmacy Production Lead (B3) supports daily pharmacy fulfillment operations by coordinating workflow monitoring production volumes and providing realtime operational guidance in a fastpaced highvolume environment. This role serves as a lead resource on the production floor helping ensure daily service quality safety and productivity goals are achieved.

Based in Cheektowaga NY this is an advanced individual contributor role that does not have formal peoplemanagement authority but regularly directs work supports staffing coordination and provides peer leadership across large operational teams.

Scheduled SundayThursday 2:30 PM 11:00 PM. Mandatory overtime required as needed to support production demands

What Youll Do (Responsibilities)

• Maintain daily production workflow in alignment with service level quality and volume goals
• Facilitate daily team operations to ensure retail mail and specialty work is completed by priority
• Serve as a point of contact for operational and customerrelated issues supporting investigations and responses as needed
• Support general pharmacy production operations including order filling replenishment receiving dispensing sorting shipping and returns processing
• Monitor and control Conveyor System Controls (CSC) to regulate workflow and resolve realtime exceptions
• Adjust production flow by releasing work pausing lines or redirecting volume to maintain efficiency
• Identify troubleshoot and escalate conveyor system or workflow issues to minimize disruptions
• Plan and manage daily workload including forecasting volume and supporting overtime coordination
• Coordinate staffing assignments throughout the shift adjusting assignments based on workload and operational priorities
• Direct the daytoday work of up to 40 associates across functional areas such as picking packing and replenishment
• Lead small work teams to support continuous improvement initiatives
• Communicate operational status successes and risks clearly with peers supervisors and associates
• Provide informal performance feedback to supervisors while maintaining confidentiality
• Support training efforts by coaching peers and reinforcing Standard Operating Procedures (SOPs)
• Ensure adherence to site security safety guidelines SOPs and 5S standards
• Retrieve supplies needed to support daily operations
• Promote company values and maintain effective communication across functional teams

Basic Requirements

(Aligned to Career Framework Minimum Education & Typical Experience or Equivalent Combination)
These must be clearly visible on a resume:

• High School Diploma or GED OR equivalent work experience
• Demonstrated experience working in pharmacy production warehouse or fulfillment operations
• Experience coordinating workflow or providing leadlevel operational support in a production environment

Preferred Skills / Experience

• Strong attention to detail with the ability to maintain accuracy in a highvolume environment
• Ability to thrive in a fastpaced highpressure production setting
• Proven ability to multitask and prioritize competing demands in real time
• Comfort making decisions and directing work during highpressure operational situations
• Experience coordinating directing or leading the work of large teams (up to 40 associates) during a shift without formal peoplemanagement authority
• Strong computer skills including Microsoft Office (Outlook Excel Word) and operational systems
• Experience operating production systems conveyors or workflow controls
• Experience supporting training initiatives or mentoring peers
• Familiarity with continuous improvement or process optimization concepts

Work Environment Schedule & Physical Requirements

• Onsite role in a highvolume productiondriven pharmacy environment
• Scheduled SundayThursday 2:30 PM 11:00 PM
• Mandatory overtime required as needed to support production demands
• Extended periods of standing and walking (8 hours per shift)
• Repetitive motion and manual handling of materials required
• Ability to lift and move materials consistent with operational needs
• No travel required