Senior Account Coordinator

Senior Account Coordinator

Brand Merchandise & Promotional Products

The Role

The Senior Account Coordinator is a developing professional who supports brand

merchandise projects across various scales and types. They work closely with Senior

Production Managers to execute project deliverables manage vendor communications

and maintain project documentation. This role serves as a foundational position for

learning the full lifecycle of merchandise project management while contributing to

day-to-day operations under the guidance of senior team members. Sr. Account

Coordinator is a detail-oriented proactive learner who demonstrates strong

organizational skills and a growing understanding of the promotional products industry.

This role reports directly to the Senior Production Manager.

About Us

We create experiences that build trust shift minds and win hearts. Our special sauce Chemistry collaboration and an endless supply of curiosity. Were a team of strategic thinkers creative problem-solvers thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands nonprofits and associations to create experiences that make an impact. And we do this all in a flexible work from anywhere environment where we celebrate differences and encourage each of our advocates to bring their unique perspectives to the table each and every day.

We specialize in serving major brand clients including Google YouTube TikTok and PokémonGO. We specialize in strategic creative merchandise solutions from complex event kits and experiential programs to comprehensive branded goods strategies. Were a boutique agency that thinks like a creative partner not a commodity distributor.

What Youll DoProject Management & Execution

• Assist and for small projects lead the execution and tracking of brand merchandise projects from estimate through fulfillment including estimates sales orders purchase orders invoicing and documentation
• Track deliverables against workback schedules maintain project documentation and capture action items from client and internal meetings

Product Sourcing & Vendor Coordination

• Support product sourcing vendor and decoration research and pricing development by gathering quotes and organizing vendor information
• Coordinate with vendors on production updates samples order status and maintain accurate vendor database records
• Review proofs mockups and production samples to support quality control

Client & Cross-Functional Communication

• Lead client communications for small projects and support larger projects under

Senior PM supervision

• Coordinate with warehouse team on inventory management and fulfillment

What You Bring

Experience & Technical Expertise

• 12 years of experience in project coordination production promotional products or a related field with exposure to vendor management and order execution
• Working knowledge of printing and decoration methods vendor sourcing and production workflows
• Experience with order management systems and e-commerce platforms (e.g. Shopify)
• Strong financial acumen including comfort with pricing margins and sales math
• Proficiency in Google Workspace (Drive Docs Sheets Calendar) and comfort navigating new systems and tools

Core Competencies & Professional Presence

• Highly organized with strong attention to detail and the ability to manage multiple projects and deadlines simultaneously
• Clear professional communicator with strong written and verbal skills
• Proactive resourceful problem solver who takes ownership and anticipates needs
• Self-motivated learner with a growth mindset and strong client-service orientation

• Better Together - Collaborative soul whos open to new ideas sharing successes and being part of a team
• Level Up - High standards never settling for the status quo or what we did last time
• Hustle Smarter - Entrepreneurial roll-up-your-sleeves spirit tempered by the courage to identify smarter ways of doing things
• Celebrate Differences - Highly empathetic personality who values individual perspectives
• Outcome Over Income - Extensive experience and demonstrated success in client relationship management
• Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
• Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
• Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly

Other Requirements

• Successful completion of a background check

What We Offer

• Compensation: $55-65K base
• Work with some of the most innovative brands in tech and entertainment
• Small team direct access to leadership creative freedom
• Health Insurance: 100% coverage of base level medical insurance plus buy up options to meet the needs of you and your family
• Health Insurance: Dental and vision insurance
• 401k FSA and stipend for mobile phone usage
• Professional development and training reimbursements
• Flexible work schedule
• Unlimited vacation and personal time
• Paid parental leave and Grandternity Leave
• Fully remote company

Location & Logistics

• This position is not location-based though travel may occasionally be required to travel to client sites trade shows team offsites and vendor facilities. Candidates must be legally authorized to work in the U.S.; at this time we are not able to provide sponsorship.