Senior Infrastructure Engineer

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for leading the most complex technical designs that enable business strategies in accordance with architectural governance standards and policies. Key responsibilities include facilitating deployment of the most complex technical solutions by developing templates playbooks and automation used during implementation. Job expectations include consistently looking for opportunities to improve the reliability and efficiency of implementing the services and influencing a culture of innovation and continuous improvement.

Overview:

The role of the Cable Design/Implementation Engineering Manager is to provide management leadership direction and logistical support to Network Service Towers and Service Delivery based teams. This leadership and direction come in many forms technical decision making and strategic vision.

This position will interface directly with internal and external customers/suppliers; Network Services architecture engineering product/project management Data Center Services Storage Real Estate and Operations teams. They will also work with various design/implementation teams (Facilities/MEP) change management finance and business management. At times they may interface with various levels of senior management. Strong written verbal and presentation skills are a must. The candidate must be able to work on their own and in team settings of various sizes and in different locations.

The design and engineering part of the role is to manage and provide both technical design and engineering services and oversee other cable design engineers (i.e. Engineers RCDD etc.) supporting all structured cabling technology room/raised floor efforts backbone/riser and lateral distribution areas of responsibilities include estimates and scope development design/create design documents create bid documents bid analysis develop and administer RFPs field surveys and validation of as-built Cable Design and Engineering Delivery Manager has a knowledge and understanding of building codes and regulations participates/oversees the project portfolio they/their team is assigned knowledge of Networking Data Center and User/Office/AV/Security/IOT technologies is a role is part of a global solutions and service delivery organization.

The Field Services Labor and Contractor management part of the role provides and is responsible for the labor resources material management; logistics and delivery of the Field Services responsibilities and service which includes cable implementation onsite and dispatched technical and hand and feet labor supporting Incidents Requests (REQs) and BAU role focuses on supporting a variety Global Technology and LOB demand and has a deep understanding of technology and cable/cable infrastructure management labor and organized labor management principles logistics quality and financial management and is able to tackle complex problems with innovative to this role is the ability is to use various levels of data to rationalize actions that optimizes the service and creates multi-level and tracks contractor and supplier relationships.

The Cable Design and Engineering Delivery Manager manages RCDD/Cable Engineers who are considered a subject matter expert in their field and are expected to stay current with various technologies maintain industry certifications support organizational goals and understand industry trends to drive Cable Design and Engineering Delivery Manager is responsible to maintain update and govern the firms Cable Design Standards in accordance with the firms formal standards regulatory compliance and audit is done based upon the firms technology and real estate roadmaps industry trends and in partnership leading an internal SME working group (known as a Cable Engineering Product Cabinet). The Cable Design and Engineering Delivery Managers role supports Cable Design and third-party labor as a Network Services formal Product and will be governed by formal Network Services product standards.

Responsibilities:

• Serves as a consultant on a broad range of technologies platforms and vendor offerings to drive targeted business outcomes
• Develops software solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end engineering solutions and provides feedback to the architecture teams
• Translates business requirements into technical definitions reference models blueprints and playbooks for deployment in compliance with architecture standards and policies
• Participates in various steering committees for technical and infrastructure service domains
• Leads the evaluation of reference models blueprints and playbooks to ensure they are fit for purpose
• Mentors and guides team members to ensure system design technology solutions comply with enterprise system design and engineering standards
• Creates an inclusive and healthy working environment and help to resolve organizational impediments/blockers

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Qualifications:

• 10 years experience working with structured cabling services supporting various environments (Networking Data Center and User/Office/AV/Security/IOT technologies) and services
• Candidate must have solid and demonstrated experience in developing solutions and services aligned to business requirements that utilize departments standards product sets industry information templates systems and artifacts
• Engineering management: mange and direct a team of cable designers engineering RCDDs (Registered Communications Distribution Designer) to facilitate the goals objectives and function of the team
• Must be able to communicate structured cabling standards to partners stakeholders and lines of in project-related interviews and discovery with lines of business and other technology design team be able to translate business requirements into functional technology requirements
• Must adhere and participate in and with design standards and global design authority processes and be expert in standard business tools/applications including AutoCAD
• Must have the ability to liaise with 3rd parties and provide representation in developing optimum solutions and ratifying designs
• Must be able to interface with General Contractors MEP Engineering and Architectural firms
• This role oversees Communications Construction Management (CCM) cabling contractor activities providing direction to address site-specific construction issues
• Participates in all aspects of the infrastructure acceptance support to technology project managers during adoption of the new cable systems Technology spaces and infrastructure

Desired Qualifications:

• Must provide quality assurance throughout the entire end to end project responsible for the quality of the service outputs of the work
• The ability to assemble professional documents based on existing templates ability to provide accurate job descriptions with needed hours for create budgets and understand project delivery lifecycle management the concept of a Detailed Design Test and Certification methodologies Risk Assessment/Mitigation and Validation plans and procedures
• Must maintain and adhere to department polices in conjunction with the service delivery function (asset tracking inventories chargeback documentation and the related systems tools and processes)
• Varied experience in multi-vendor solutions (various infrastructure systems and manufacturers primarily Corning and CommScope) is required
• Knowledge of Audio Visual and Security infrastructure cabling systems and distribution is a plus
• Must be able to participate in establish technical testing criteria to industry bets practices. Must be able to operate test gear to complete such tasks
• Run the service as a formal Network Services include developing a service vision and roadmap regularly solicit feedback from stakeholder groups participates in new technology development and product approval processes that impact/depend on your service P&L and charge-back owner of your service(s) develops/manages RFI/RFPs for baseline contracts for your tracks and scores suppliers/supplier performance Performs Service planning and Service Level product lifecycle and Asset management
• Bachelors degree in engineering computer science related field and or technical have strong analytical certification not required but experience is required
• Having commercial infrastructure experience is desirable (tenant fit-out)

Skills:

• Adaptability
• Business Acumen
• Production Support
• Solution Design
• Stakeholder Management
• Automation
• Influence
• Innovative Thinking
• Solution Delivery Process
• Technical Strategy Development
• Application Development
• Architecture
• Collaboration
• Project Management
• Result Orientation

Shift:

Hours Per Week:

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