UX Designer Senior for Patients Before Paperwork

• Extensive experience with User experience (UX) design for complex web sites and applications (6 years)
• Proven experience with User experience (UX) research methodologies and conducting research-related activities including interviews usability testing and surveys
• Strong task flow analysis skills and ability to generate current and future-state user flows
• Comfortable working in a complex highly regulated environment
• Proven experience with information architecture (IA) interaction design (wireframing and prototyping) and visual UI design (hi-fidelity mockups)
• Experience developing personas and customer/user journey maps
• Extensive experience with research planning and participant recruitment
• Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps
• Experience developing and managing surveys and other user feedback mechanisms
• Documented experience with Usability or Heuristic Evaluations
• Excellent knowledge of WCAG 2.1 and/or AODA and experience with compliance testing
• Must have strong facilitation skills and experience leading client workshops remotely
• Strong facilitation and communication skills
• Experienced with Adobe XD and/or Figma

Description

Background Information:

• The Patients Before Paperwork (Pb4P) initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows such as faxing referrals and prescriptions writing clinical notes and manually completing forms.
• The purpose of this request is to acquire a resource to work alongside existing Leads User Experience Design (UX) and Customer Experience (CX) to consult with product teams clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that help ease the burden on providers.

Responsibilities:

• Work closely with the other Leads Experience Design and Senior Manager Experience Design (UX) to understand strategic direction and priorities
• Consult with business technical CX team clinical leads and users to gain a deep understanding of the user needs the issues to solve the existing workflows and the technical constraints
• Communicate with - and provide guidance to - internal teams external partners and vendors on UX deliverables
• Perform heuristic evaluations of existing products to determine gaps and opportunities
• Conceive plan and conduct iterative UX research (ex: user interviews focus groups surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations
• Leverage user data and user-centred design to build out product taxonomies IA sitemaps user flows UI content customer journey maps wireframes prototypes and mockups
• Product Iterate on design and functionality by performing usability testing to ensure the delivery of effective user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications
• Conduct iterative design reviews with product teams and partners for feedback and clarity
• Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business technical teams and vendors to address defects
• Provide regular status updates to the product team UX Lead and Senior Manager Experience Design (UX) on progress and blockers
• Other duties as assigned by management

Desired Skills:

• A professional accreditation or certification in User Experience (UX)
• Experience working on complex programs with multiple workstreams
• Extensive experience as a UX designer designing complex digital products and services across various devices and screen resolutions
• Relevant experience in planning and recruiting for user research studies including managing screeners agreements and honorariums
• Ability to collaborate with business teams to gather requirements and translate them into intuitive user-centric solutions
• Experience in translating user insights into sitemaps user flows user journey maps concepts/wireframes mock-ups and prototypes
• Experience with designing AODA (WCAG Level AA) compliant experiences including performing AODA audits/testing
• Expertise consulting on UX and UI best practices AODA and inclusive design
• Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions
• Experience working with Adobe Acrobat to develop complex fillable PDF forms
• Strong analytical and problem-solving skills and ability to devise simple efficient solutions
• A team player with a reputation for meeting deadlines managing competing priorities and maintaining client relationships
• Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes ideas and solutions to team members
• Excellent knowledge of Adobe XD and/or Figma design and prototyping tools
• Experience with digital whiteboarding tools such as Mural Miro and/or Figjam
• Experience working in a health care setting and/or with digital health solutions
• Experience working in the public sector

Required Skills / Evaluation Criteria: 100 Points

• Experience designing for complex web-based applications across a range of devices: 30 Points
• Experience planning and conducting user research (including user interviews usability testing heuristic evaluations and surveys) analyzing feedback and presenting findings :30 Points
• Experience creating user flows journey maps wireframes prototypes and mock-ups: 20 Points
• Hands-on experience designing for AODA/WCAG 2.1 Level AA compliance (or higher): 10 Points
• Experience working with Adobe Acrobat: 5 Points
• Experience with Adobe XD and Figma: 5 Points

Deliverables

• For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake
• Research plans
• Comparative analysis
• Personas
• User interviews
• Current and future state user flows
• User journey maps
• List of assumptions for validation
• Survey development analysis and findings report with prioritized recommendations
• Heuristic evaluation and report with prioritized recommendations
• Usability testing recruitment facilitation thematic analysis and insights reports with prioritized recommendations
• Workshop planning and facilitation
• Product design wireframes and final mockups
• Developing and editing complex fillable and accessible PDF forms
• Draft UI copy decks and translation coordination
• AODA audit report with list of prioritized defects
• Regular status reports to leadership

Additional Terms

• Term: The term of this Engagement Assignment is for 228 Business Days. The Engagement Assignment may be extended for unused Business Days at the Agencys discretion.
• The resource will comply with the Agencys policies and procedures.
• The Agency systems cannot be accessed from outside the province of Ontario and Agency assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from the Agency.
• Assignment Type: This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per Hiring Manager sole discretion.