Field Operations Supervisor

We Push the Boundaries of Possibilities for our Communities.

Overview of the Position Responsibilities: Our Supervisor Field Operations will be responsible for supervising installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Companys quality and customer service standards are maintained. If this sounds exciting please read on.â

Be part of our innovation- building and delivering a fiber-rich internet connection to peoples doorsteps.

What You Will Do:

• Supervises trouble-shoot and repair problems withtechnicians to ensure compliance with company guidelines regarding quality customer service safety work-order completion and closeout and productivity requirements
• Assists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
• Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
• Assists Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
• Maintains accurate time and attendance reporting
• Assists in developing recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
• Ability to effectively communicate with customers management employees and installation and service partners (contractors).
• Assists in the development and management of the departments operating budget in accordance with corporate guidelines
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Works with managers supervisors and employees to promote a positive attitude and good employee morale
• Maintains a professional appearance and appropriate behavior at all times.
• Maintains good attendance
• All other duties as assigned

What You Will Need:

• Position requires a high school diploma or equivalent.
• Basic knowledge of electronics and working knowledge of the operation are required.
• Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
• Basic working knowledge of email Excel and internet required.
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain in all types of weather
• Ability to carry tools and equipment including gaffs ladders tool belts
• Ability to work in tight spaces while bending twisting and reaching
• Ability to climb poles using gaffs hooks and climbing belts
• Ability to carry climb and operate extension ladder (approx. 28 & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e. roofs and utility poles)
• Ability to use drills hammers wrenches screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision peripheral vision and adjust focus
• Ability to move crawl bend stoop kneel crouch reach pull push and grasp
• Ability to lift up to 90 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may have dust dirt noise insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment aerial lift equipment ladders and/or gaffs that may be used in this position

Why Work at Bluepeak

• Competitive Compensation Annual Bonus Eligibility
• Comprehensive Benefits Package Including Medical Dental Vision Life and 401(k)
• Generous Vacation and Paid Sick Time Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services Including Internet
• Progressive and inclusive work culture in which our team has the flexibility support and resources to be successful in their careers!

About Us

We believe that the size of the city shouldnt determine the quality of the why we are building for you: Faster more reliable and without the things that get in the way of great servicelike red tape hidden fees and slow response times. And with up to 5gigabitsof speed for residential customers and 10 gigabits for businesses we are whole new ballgame- from internet to TV to connecting every device in your home to powering your business were not only providing the best fiber connections in your community but were also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager