Digital Literacy Instructor, ACE

POSITION SUMMARY:

The Digital Literacy Instructor is responsible for delivering essential technology education to elementary schoolage youth adults and older adults served by Catholic Charities of Santa Clara County at the Gardner Community Center. The instructor supports participants in building practical digital skills needed to access services complete school or work tasks communicate and navigate online systems safely and effectively.

This role includes delivering in-person instruction adapting digital literacy curriculum to meet participant needs across age groups assessing progress supporting classroom and lab operations and maintaining accurate program records. The Digital Literacy Instructor will work closely with CCSCC program staff and community partners to support outreach enrollment and program coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Instruction & Curriculum

• Deliver small-group in-person digital literacy classes for elementary schoolage participants and above including youth adults and seniors.
• Teach foundational computer skills mobile device use software applications internet navigation email online safety and age-appropriate digital skills.
• Adapt lesson plans and instructional materials to meet varying skill levels learning styles and language needs across age groups.
• Assess participant progress and adjust instruction to support skill development and confidence.

Outreach & Enrollment

• Support participant recruitment through collaboration with CCSCC programs community partners and on-site outreach as assigned at the Gardner Community Center.
• Assist with participant enrollment by assessing skill levels technology access and scheduling needs.

Program Administration

• Maintain accurate attendance participation and outcome records to support program evaluation and funder reporting.
• Coordinate with program staff to track progress and identify opportunities for program improvement.

Facility & Equipment Management

• Support the upkeep of the computer lab and instructional spaces ensuring equipment is functional safe and organized.
• Report technical issues or supply needs in a timely manner.

Community Engagement & Safety

• Represent Catholic Charities of Santa Clara County professionally within the community and with partner organizations.
• Ensure a welcoming inclusive and age-appropriate learning environment for all participants.
• Adhere to CCSCC policies related to safety supervision mandated reporting and risk management particularly when working with minors.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Experience teaching or supporting digital literacy computer skills or technology use to elementary schoolage youth and/or adults in a classroom community or informal education setting.
• Experience working with immigrant refugee or low-income communities preferred.
• Experience teaching youth older adults or mixed-age groups in a community-based setting preferred.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Bilingual or multilingual abilities reflective of the Gardner Community Center service area.
• Ability to adapt instruction for learners with varying ages skill levels and learning styles.
• Strong interpersonal and communication skills with the ability to engage participants from diverse cultural linguistic and socioeconomic backgrounds.
• Comfort teaching basic computer skills internet navigation email and online safety.
• Familiarity with assistive technologies or accessibility tools.
• Experience working in a grant-funded programs or with outcome reporting requirements.
• Ability to maintain accurate records and complete required documentation for program reporting.
• Willingness to work in person at the Gardner Community Center and follow CCSCC policies related to safety supervision and mandated reporting.

PHYSICAL REQUIREMENTS

• Requires the ability to work at a desk for extended periods of time with or without reasonable accommodation.
• Requires the ability to use a computer workstation.
• Requires the ability to lift up to 25 pounds with or without reasonable accommodation.

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint.
• Must have a TB test performed and submit results.
• Valid drivers license and auto insurance per agency policy or access to reliable transportation sufficient to perform job duties.

WORKING CONDITIONS:

• Work is performed primarily in a classroom and computer lab setting at the Gardner Community Center with frequent interaction with youth and adult learners.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday - Friday from 8:00 a.m. to 5:00 p.m.
• This is an in-person part-time non-benefitted position based at the Gardner Community Center with an anticipated starting schedule of 1524 hours per week.
• This position follows program schedules rather than standard office hours and requires flexibility to work evenings and/or weekends as needed.

This position description outlines the general nature and responsibilities of the role but is not exhaustive. Duties may be modified to respond to client needs and agency operations.

Catholic Charities is a non-profit non-discriminatory service organization and employer. We do not discriminate on the basis of race color national origin religion sex age sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Required Experience:

IC