Specialist, Quality Assurance

Support and coordinate efforts that foster quality and ensure that all pre-analytical analytical and post-analytical processes are consistent with our company values and mission.

Onsite position

Internal Grade: 47

Pay Range: $75000 - $100000/ year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan Company match dollar-for-dollar up to 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Short- and Long-Term Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

• Licensing and Accreditation: Support the internal inspection process of the business unit associated laboratories and specimen collection sites to ensure compliance with applicable federal state and local regulations College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.

• Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA 88) regulations and CAP accreditation standards.

• Proficiency Testing Assist and ensure enrollment and participation in proficiency testing for each test to include Corrective Action when necessary.

• Coordinate the Validity Check program and Blind Samples resubmission program if applicable.

• Assist in maintaining a defined instrument-to-instrument method-to-method and laboratory-to-laboratory comparison process.

• Quality Assurance/Quality Improvement Support and assist on monthly Quality Assurance (QA) meetings. Support each departments comprehensive Quality Management Plan (QMP). Assist in maintaining and monitoring Quality Assurance specific quality indicators.

• Facilitate the Implementation distribution and review of the Corporate and local QA initiatives.

• Support the Corporate Programs: Patient Results Distribution Inter-lab QC Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by Corporate Quality Assurance.

• Facilitate agency/patient complaints and response process.

• Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).

• Assist in the complete tracking of revised reports in compliance with the SOP.

• Assist in any other duties as assigned by the Technical Manager

• Serve as Quality Assurance Specialist supporting Main Laboratory and Rapid Response Laboratories (RRLs) across all relevant areas.

Education:

Bachelors degree (chemical physical biological or clinical laboratory science or medical technology) required.

Certifications Qualification as General Laboratory Supervisor as defined by CLIA 88and NYSDOH and NYSDOE.

Work Experience:

• At least six years employment in a clinical laboratory
• Experience with Quality Assurance statistical Quality Control and laboratory regulations/accreditation requirements required.

Competencies:

• Strong interpersonal communication skills required Demonstrated strong writing and composition skills required
• Demonstrated success in motivating team members to reach objectives desirable
• Strong influencing skills desirable Business Process Skills
• Understands clinical laboratory operations required
• Able to effect Quality Improvement through problem solving skills and knowledge of quality tools required
• Able to manage change required Organization skills required Project management skills required
• Analytical skills required
• Technical skills required
• Computer skills required
• Able to function in a matrix organization desirable
• Multi-tasking skills desirable