Contact Center Engineer

Akaasa Technologies

Job Location:

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Contact Center Engineer

Hybrid - San Francisco CA on Tuesday/Wed/Thursday

MUST HAVES:

Five9
Zendesk and Oracle Cloud Fusion is nice to have BUT STRONGLY PREFERRED IN ADDITION TO FIVE9.
Degree - not required. HS Education required.
Banking/fintech background. Regulated industry.
50/50 level 1 and level 2 support

Qualifications

Bachelors degree in computer science information technology or a related field
Minimum 3 years of experience with contact center technologies
Strong technical skills including troubleshooting system configuration and problem-solving
Experience with contact center platforms such as Five9 LiveVox Zendesk Verint and/or Oracle Fusion Service Cloud
Experience administering CRM and/or case management platforms supporting email and chat channels
Hands-on experience with platform configuration routing logic and workflow automation
Ability to manage both user support (Level 1) and platform-level changes (Level 2)
Experience with ticketing systems (e.g. Jira) and support queue management
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Excellent communication and customer service skills

Contact Center Engineer Hybrid - San Francisco CA on Tuesday/Wed/Thursday MUST HAVES: Five9 Zendesk and Oracle Cloud Fusion is nice to have BUT STRONGLY PREFERRED IN ADDITION TO FIVE9. Degree - not required. HS Education required. Banking/fintech background. Regulated industry. 50/50 level 1 and...