Patient Services Representative Senior Orthopedics Surgery Scheduler

Practice and Culture

The Senior Patient Service Representative Surgery Scheduling serves as a pivotal team member at the front end of the surgical journey ensuring every case is accurately scheduled complete and ready for execution the first time. This role goes beyond traditional scheduling driving process reliability access optimization and surgical readiness through consistent application and continuous improvement of standard work. This position is responsible for coordinating complex surgical scheduling across multiple orthopedic subspecialties and ensuring all required elements are in place to support a seamless perioperative experience. The Senior PSR proactively identifies workflow gaps reduces variation and partners cross-functionally with clinical teams surgical optimization and operational leaders to improve throughput and eliminate rework while maintaining a high standard of accuracy in addition to operational responsibilities the Senior PSR is accountable for training and onboarding new team members. This includes leading structured onboarding coaching on standard work and supporting ongoing skill development to ensure consistency accuracy and confidence across the team. Acting as a subject matter expert and informal leader this role strengthens communication across providers clinics and surgical sites ensuring alignment from order to operating room. This is a high-impact role for individuals who combine precision with systems thinking and a passion for developing others elevating both individual and team performance to deliver safe efficient and patient-centered surgical care.

Job Summary

Organizes day-to-day clerical function in the delivery of quality health care services. Provides functional guidance to clerical staff.

Essential Functions

• Serves as and performs functions of Floor Coordinator.

• Oversees development and delivery of functional training to clerical staff.

• Responsible for auditing and developing action plans for process improvement.

• Performs tracking and trending audits within department/practice.

• Serves as a subject matter expert/resource to the department/practice.

• Possesses the ability to perform the roles of Patient Services Representative Associate and Intermediate roles when necessary.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• High School Diploma or equivalent

• 5 years of relevant experience typically gained through skills/ knowledge / abilities of related experience

Preferred

• Associates Degree

As part of our hiring process you may be invited to complete an initial screening using an AIenabled voice agent. This screening focuses on jobrelated qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare! If you have any questions please e-mail .

About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.