Member Navigator (Care Manager)

Key Responsibilities

• Provide personalized one-on-one guidance to members assisting them in understanding and accessing available healthcare and wellness services benefits and resources.
• Build strong rapport and therapeutic relationships with members their families and other healthcare team members.
• Clearly communicate members rights options and responsibilities regarding healthcare and wellness.
• Enhance members and families health literacy by explaining medications medical terminology insurance.
• Conduct comprehensive assessments to identify members short- and long-term needs developing actionable strategies and goals to address those needs.
• Oversee and coordinate caregivers and support staff in delivering high-quality care.
• Regularly monitor members progress address concerns and adjust care plans as necessary.

• Accurately document member interactions and changing needs in the Electronic Medical Record (EMR) system to inform and coordinate with the care team.
• Maintain financial accountability in line with organizational standards.
• Participate in after-hours phone calls and when needed conduct after-hours home visits.

Skills Knowledge & Expertise

• Experience in healthcare navigation case management or as a medical/health professional is strongly preferred.
• Experience working with the senior population required.
• Proficiency in medical terminology required.
• A valid drivers license reliable transportation and proof of auto insurance are required.
• Bachelors degree preferred ideally in a related field.
• Strong interpersonal and communication skills including active listening and the ability to show empathy.
• Demonstrated ability to develop and implement a holistic wellness-focused approach to health and well-being for members.

Job Benefits

• Competitive Benefits for Full-Time Team Members Enjoy Medical Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Generous 6 weeks of Flexible time off per yearplus paid holidays on top of that.
• Career Growth & Development Advance your career with tuition assistance and school scholarships up to $3000 per semester.
• Wellness Program & Reimbursement Prioritize your health and well-being reimbursed 120 a year!
• Retirement Savings Plan Secure your future with employer contributions.
• Team Member Referral Bonus Program Earn $500 when you bring great people to our team!
• Mileage Reimbursement Offered for work-related travel.