Resident Care Coordinator – Senior Living

Savoy Life is a distributed senior living platform focused on bridging the gap between senior livingcommunities and healthcare. With a team of specialized clinicians including nurses and geriatricians Savoy Life offersa tech-enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so theycan move residents into their communities faster and keep them healthier for longer.

Location: Spokane Valley WA through Coeur DAlene ID

Work Schedule: Full-time

Note this role is mostly in various senior living settings and may include varying levels of drive time during the day to these senior homes and communities. Job is 8am-5pm plus drive time prior to 8am to the first senior and drive time after 5pm from the last seniors home.

About Savoy Life:

Savoy Life is a technology-enabled healthcare services startup focused on making healthcare work for seniors and their caregivers. We exist because the senior population is exploding medical spend is already out of control and poorly coordinated care is wasting tens of billions of dollars every year. At the same time the two resources we need most to address this problem - caregivers and primary care providers - are stretched thinner than ever.

Savoy aims to make aging better by restoring agency to seniors and integrating caregiving into the heart of healthcare to allow seniors to spend more quality days at home - and fewer days in the hospital. Today this includes going into individual homes as well as partnering with senior living communities to coordinate and manage clinical gaps for these seniors their caregivers and the care ecosystem. Savoy deploys a team of clinical experts both in-person and virtually paired with proprietary technology to drive clinical outcomes without disrupting the current care.

Position Overview:

Savoy Life is seeking a dedicated Resident Care Coordinator (RCC) to provide clinical and operations support to seniors in and around Spokane Valley WA through Coeur DAlene ID. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as well as a Savoy provider to provide healthcare to seniors in various settings including senior living (assisted living independent living memory care units) as well as individual homes with potential for other settings as well (such as adult family homes).

Key Responsibilities:

• Care Delivery Back Office Support
  1. Schedule various patient visits in the EHR to optimize the RN and APPs time while coordinating with patient and caregiver needs
  2. Answer inbound calls text messages and voicemails in a professional and timely manner
  3. Monitor and manage inbound and outbound faxes
  4. Enter data scan files and print files as needed to support patient care and maintain updated historical records in the EHR in an organized and timely manner
  5. Identify and manage health plan insurance for residents
• Care Coordination Support
  1. Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes
  2. Work with the local Savoy team to collaborate with other community resources that aid in Savoys goals of supporting patient care
  3. Manage facilitated telehealth visits with Savoys virtual provider via a tablet
  4. Support the ongoing care with direct RCC-led resident visits
  5. Manage communications and foster positive relationships with patients as well as others involved including caregivers families primary care providers specialists pharmacies and senior living community staff
  6. Drive engagement with eligible residents POAs and families through education on Savoys offering to get consent forms signed

Qualifications:

• High School Diploma / GED (or higher)
• 2 years of experience in healthcare with a focus on care coordination and healthcare administrative support
• Medical Assistant Patient Care Technician or equivalent certification preferred otherwise 5 years of healthcare experience
• Experience in geriatric care or senior living community is highly desirable
• Must possess a valid and current drivers license & be comfortable driving around to different senior home settings including senior living communities as well as individual homes and beyond
• Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day to day work
• Ability to juggle many tasks and switch between visiting with residents and coordinating behind the scenes
• Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
• Flexibility to adapt to a dynamic and growing startup organization as the role and company evolve
  
  

Benefits:

• 100% employer paid comprehensive health care including medical dental and vision for you and your family
• Paid maternity and paternity for 14 weeks at employees normal pay
• Unlimited PTO with management approval
• Opportunities for professional development and continued learning

Optional 401K FSA and equity incentives available

Hourly Rate: $26-$31/hour

Mission
We make healthcareworkfor seniors and their caregivers.

Vision
To make aging better for everyone by restoring agency to seniors and integrating caregiving into the heart of healthcareso that every moment leads to smarter decisions greater dignity and better outcomes.

Values
Engage
We foster genuine human connections by listening deeply building trust and approaching every interaction with empathy and respectalways assuming positive intent.
Empower
We lift seniors caregivers and our team by embracing change encouraging autonomy and going above and beyond to support meaningful choice and confidence.
Simplify
We cut through complexity to create clear accessible and compassionate careimagining new ways to make healthcare work better for everyone.

Were an Equal Opportunity Employer: Youll receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.

Applicant Data Disclosure

Bysubmittingan application you acknowledge that Red Cell Partners LLC (Red Cell) uses third-party service providers tofacilitateits recruitment and hiring processes. These providers include applicant tracking systems candidate verification platforms and fraud detection tools (collectively Hiring Platforms). Your application materials including your résumé cover letter work samples responses to application questions and any other information yousubmit may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials including by cross-referencing information you provide against publicly available sources and proprietary databases;
• Identifyingindicators of potentially fraudulent fabricated or materially misleading application content including but not limited to discrepancies betweensubmittedmaterials and publicly available professional profiles geographic anomalies and fabricated work histories.

Applications that are flagged through this process ascontainingindicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process please contacttalent@.

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above andin accordance withapplicable law. Your information will beretainedonly for as long as necessary to fulfill these purposes and any applicable legal obligations after which it will bedeletedin accordance withRed Cells data retention policies.

For more information about how your data is used please refer to our Privacy Policy and Applicant Privacy Notice.