Senior Staff Technical Program Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Staff Technical Program Manager to join our Engineering Operations team. This is a hybrid role based in the San Jose CA office 3 days a week reporting to the Sr Director Engineering Operations. The TPM will join Zscalers central Technical Program Management team and partner directly with the Engineering Lead at Zscaler. This role is responsible for establishing a clear intake and commitment process leading execution and delivery reviews to ensure programs stay on track and driving release readiness criteria to meet Zscalers quality bar.

What youll do (Role Expectations)

• Drive program planning and definition to ensure the successful adoption of SDLC efforts within your functional area
• Lead weekly execution reviews covering product initiatives production incidents service health OKRs and technical deep-dives
• Oversee release content planning for current releases active development and future roadmaps
• Prepare and present program reviews using JIRA structures to eliminate manual tracking and ensure clear communication across the organization
• Identify and implement opportunities to improve existing development processes and toolsets

Who You Are (Success Profile)

• You act like an owner by fueling your bias for action with a passion for the mission operating with integrity and navigating between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team embracing a challenge culture through candid feedback delivered with clarity and respect.
• You are customer-obsessed building deep empathy for internal and external customers to anchor decisions in solving real-world problems.
• You champion simplicity by distilling complex technical concepts into clear actionable plans and bringing precise focus to every interaction.
• You think at scale by connecting day-to-day work to the global company mission and building processes that support a high-growth organization.

What Were Looking for (Minimum Qualifications)

• 5 years of experience in Engineering or Technical Program Management with at least 2 years specifically in a TPM role
• Undergraduate degree in Engineering Business or a related domain
• Proven bias for action with the ability to take smart risks and demonstrate incremental progress
• Demonstrated success in stakeholder management with the ability to communicate effectively across all levels of the organization
• Strong technical proficiency in JIRA including JIRA dashboards JIRA Structure and advanced tracking methodologies

What Will Make You Stand Out (Preferred Qualifications)

• Prior hands-on engineering experience specifically dealing with low-level networking (protocols network configuration routing etc.)
• Deep understanding of the networking industry with the technical depth to identify risks and translate complex architectural challenges into actionable plans

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.