Director, IT Business Relationship Management

The Architectural Services (Services) segment operating under the Harmon brand has grown from $250M to $435M over the last 5 years through organic growth and acquisition. As a fully integrated specialty sub-contractor (self-performs design engineering manufacturing and field installation) Harmon is the largest full-service glazing contractor in North America doing business in the United States and Canada.

Position Summary

The segment IT leader will act as the strategic partner for the Services Segment ensuring technology solutions align with business objectives drive efficiencies and support growth as part of a transformation journey. This position plays a crucial role in bridging the gap between business stakeholders and IT fostering collaboration delivering effective technology solutions that provide business value.

Reporting directly to the Chief Information Officer and dotted line to the Services segment President the incumbent will act as a business partner for the segment president and management team by anticipating business issues providing technology insights and being the liaison to represent the segment needs within the IT function and vice versa.

Responsibilities

Core System Selection and Implementation Execution.

• Partner with Architectural Services Business Leaders and Enterprise IT to select applications that enable Supply Chain Modernization and ERP replacement

• Ensure platform implementations meet business requirements by driving clarity and shared accountability with business leaders

Strategic Planning. Working directly with the Services segment leadership team and Enterprise IT Leadership to articulate align and enable an IT roadmap for the segment.

• Develop an in-depth understanding of the segment strategy and key business value drivers.

• Collaborate with Services Segment President leadership team and Enterprise IT to develop an IT strategy that aligns with the overall business strategy and supports the segment initiatives. Identify opportunities for process improvements and leverage technology to drive maximize Harmons value proposition.

• Partner with segment leadership and Enterprise IT to create and deliver a Building Information Modeling vision and solution(s). Provide leadership with Services leadership team to shape and scale data analytics program.

• Supports the annual operating plan (AOP) development ensuring reconciliation of ideas and initiatives as inputs for the technology roadmap and infrastructure needs and ensures the Segment needs are visible and aligned with overall Enterprise IT planning.

Solution design and evaluation. Partner with Services segment leaders and Enterprise IT to design and evaluate technology solutions that address the identified business needs and requirements.

• Collaborate and partner with the Enterprise IT teams to represent the Services segment needs and modernize the applications for construction to serve the business.

• Plan and align the segment application portfolio against the business objectives to ensure they can be met.

• Ensure that solutions are aligned with industry best practices scalability security and compliance standards.

Manage the business relationship. Act as liaison to and advocate for the segment within the Apogee I&T organization.

• Develop strong working relationships within the segment leadership team.

• Understand the business needs goals and challenges and translate them into technology opportunities with special focus on construction project management/administration field productivity construction supply chain management and made-to-order manufacturing.

• Help the business become better consumers of I&T be a champion for I&T within the business to leverage the I&T resources most effectively.

Segment IT Leadership. Lead the IT team of business analysts and ensure the needs of the segment are met by Enterprise IT resources.

• Provide functional supervision to dedicated Segment staff (business analysts). This includes a workforce plan hiring performance management coaching and career development.

• Establish and manage the Segment IT budget. Responsible for capital projects forecast vendor management invoice processing and overall control of technology spend across the Services Segment. This includes oversight and involvement in serving the Harmon Canada location(s).

• Participate in the oversight of technology service suppliers and delivery of their services at the segment level. This includes providing regular customer feedback oversight of services agreements and commitments being met and corrective action plan with providers if not meeting their commitments.

• Responsible for the Office Technical Health. The Services Segment has a unique footprint within Apogee consisting of 15 offices manufacturing facilities and job sites. This role will partner with IT infrastructure to plan and execute the overall support of the footprint including infrastructure requirements for office/manufacturing location moves etc.

Personal Attributes

The successful candidate will be expected to be a high-energy creative and resourceful self-starter who demonstrates leadership skills instincts and significant capacity for terms of personal competencies the successful candidate must be a hands-on leader who possesses the best combination of strategic thinking and drive to achieve tangible business addition he/she should possess the following competencies:

• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

• Leadership Development Skills: Deep understanding and experience with the ability to practically apply as well as coach others to do so.

• Functional Leadership: A confident mature person with the ability to connect and inspire others. A proven track record of leading complex projects and teams that successfully achieve milestones and complete deliverables.

• Operational/Functional Excellence. Experience managing in an environment that continuously prioritizes operational excellence.

• Results-Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner often while influencing across different functions and levels of the organization.

• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on as well as detail-oriented

• Strategic Thinking and Decision-Making: A conceptualizer of business strategies and objectives who can then integrate that thinking into initiatives. Excellent planning execution and project-management skills. Strong business acumen and an in-depth understanding of the financial implications of business decisions.

• Teamwork and Interpersonal Skills: A team player and builder receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force. Ability to understand and add value to high-level management interactions.

Requirements

Minimum:

• Bachelors degree in MIS Computer Science Engineering Construction Management or related field.

• A minimum of 10 years broad-based business experience with prior experience in a similar role partnering with a business leadership team.

• At least 5 years progressive experience effectively leading and managing teams.

Preferred:

• Work experience at an Engineering & Construction (E&C) firm including previous roles in project management engineering BIM or similar. Possess knowledge or experience with:

  • Building Information Modeling (BIM) & Virtual Design Construction (VDC) solutions

  • Product Data Management (PDM) Product Life-Cycle Management (PLM) and Manufacturing Execution System (MES)

  • Construction project management tools/solutions

  • Construction field/job site environment

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Salary Range:

• $160000 - $190000

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical Dental Vision Life Disability)

• Incentive Plans

• 401(k) with employer contribution and match

• Employee Stock Purchase Plan with employer match

• Paid Time Off (Vacation and Sick Time)

• Paid Holidays

• Tuition Reimbursement Program

• Employee Assistance Program (EAP)

• Wellness Program

• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.