Financial Aid Officer

Financial Aid Officer

VSC UP PAT Bargaining Unit

Non-Exempt

Grade 11

BASIC FUNCTION

Inform and counsel prospective and enrolled students regarding financial aid options and requirements manage on or more financial aid programs and administer the distribution of financial aid funds within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in planning development and administration of financial aid programs following university state and federal guidelines policies and regulations.
• Manage and oversee all aspects of one or more federal financial aid programs. Establish guidelines and procedures for the department to follow that ensure legal compliance. Maintain internal deadlines for processing.
• Inform and counsel students and parents to assess their financial needs and provide them with a wide range of information advice and assistance regarding financial aid options application procedures planning and regulations to ensure student success. Assist in problems with the application process.
• Update and maintain student financial aid records. Prepare and send a wide range of communications to respond to questions provide award information or to deal with specific situations related to a students financial aid.
• Assist in Student Success by providing excellent customer service in answering phone calls and emails sent to the Financial Aid Office including doing the necessary research and responding to the student/parent in a timely manner.
• Confer frequently with the supervisor and other college departments including student accounts admissions registrar as well as other institutions and financial aid agencies to plan and coordinate activities policies procedures exchange information investigate and resolve problems in financial aid programs policies and procedures.
• Keep informed of current regulations and guidelines governing financial aid programs.
• Attend student orientation or other student visit initiatives to support student enrollment.
• Meet with various groups on and off campus to explain financial aid programs.
• Perform other duties as assigned.

SUPERVISON RECEIVED

Direction is received from the Associate Director of Financial Aid and/or the Director of Financial Aid.

MININMUM QUALIFICATIONS

• Bachelors degree and one to two (1-2) years of relevant financial aid experience
• Willing to work a flexible/non-traditional schedule
• Willingness to travel

KNOWLEGDGE SKILLS & ABILITIES

Knowledge:

• Experience in college financial aid and working with the Ellucian Colleague system preferred.
• Good understanding of higher education financial aid funding system.
• Commitment to developing own professional knowledge and the professional knowledge of team members regarding diversity equity inclusion and social justice and how it informs practices within area of expertise.

Skills:

• Excellent computer math analytical and problem-solving skills
• Good organizational skills.
• Ability to deal effectively with a wide range of students parents college personnel and outside agencies/organizations frequently regarding sensitive financial matters.

Abilities:

• Demonstrated ability to maintain the integrity of all confidential matters.
• Demonstrated ability to support a diverse community and promote diverse perspectives cultures and an inclusive environment
• Ability to use data-informed decision making to inform resource allocation processes and procedures.

Location: Financial Aid Officers will be based at any Johnson Lyndon Randolph or Castleton campus locations.

Compensation:The budgeted compensation for this position is $45000 -$52000

Required Experience:

Unclear Seniority