Quality and Safety Manager

Now Hiring: Quality and Safety Manager (QMS)

Location: New Orleans LA

Schedule: Full-Time Monday-Friday (40 hours/week)

About the Role

The Lighthouse Quality and Safety Manager (QSM) maintains a pivotal role on the Senior Leadership Team. The QSM is responsible for ensuring that products and services meet all quality standards while adhering to safety protocols. This role is critical in minimizing the risk of product variances maintaining the Lighthouse reputation and ensuring compliance with all regulatory requirements. The QSM is responsible for the development implementation and continual improvement of the quality and safety management systems across the organization upholding high standards of excellence and safety throughout Lighthouse operations at all locations.

JOB RESPONSIBILITIES

The Quality and Safety Manager will be responsible for the following core job duties:

1. Oversee the organizations total quality management strategies and safety programs.
2. Establish quality and safety metrics for product and service excellence.
3. Lead the development and implementation of policies standard operating procedures and programs that ensure product compliance with external and internal standards.
4. Provide supervision and guidance to the Quality Inspector to ensure quality compliance with products and shipments.
5. Develop a rhythm for conducting internal audits throughout the year to ensure staff adherence to quality policies and procedures across the organization.
6. Lead a quarterly management review to inform executive leadership of progress deficiencies problems risks and data trends that impact operations.
7. Conduct daily quality inspections in conjunction with the Quality Inspector Testing and examining samples of new products and monitoring phases of production to ensure overall quality.
8. Conduct comprehensive safety inspections and audits to identify potential hazards and develop risk mitigation strategies.
9. Monitor ongoing performance and quality control systems to ensure products meet consumer expectations and regulatory standards.
10. Develop recommend and monitor corrective and preventive actions to resolve nonconformance and safety issues.
11. Develop and implement a system for monitoring customer satisfaction across sales and service programs. Collaborate with team leads to maintain high satisfaction ratings.
12. Collaborate with internal teams and external stakeholders to drive continuous improvement initiatives.
13. Facilitate training sessions for employees on quality improvement and safety practices.
14. Document all audits inspections trainings and meetings to substantiate the ongoing management of quality and safety systems. Prepare detailed reports on quality and safety issues investigations and other significant outcomes based on the data collected.
15. Lead the development and implementation of safety policies standard operating procedures and programs in compliance with local state and federal rules and regulations including Occupational Safety and Health Administration (OSHA) U.S. Center for Disease Control (CDC) and the Louisiana Department of Health (LDH).
16. Ensure injured employees have immediate needs adequately met when injuries occur. Ensure that incident reports and investigations are completed and maintain records of all incidents. Assist the HR Director with managing Workers Compensation claims by ensuring all documentation for job-related injuries are immediately processed.
17. Maintain Survey of Occupational injuries and illness to be reported annually.
18. Manage and maintain ISO documentation and certification processes.
19. Perform other duties as assigned by the Chief Operating Officer.

JOB QUALIFICATIONS & REQUIREMENTS

1. Education: Bachelors degree in Quality Industrial Engineering or a related field preferred.
2. Certification: Minimum ISO internal auditor or equivalent quality System certification required. Professional certifications such as Certified Quality Manager (CQM) Certified Quality Auditor (CQA) or Certified Safety Professional (CSP) preferred.
3. Special Knowledge/Skills: Proven experience in a quality assurance or safety role in the industry. Strong understanding of quality assurance methodologies tools and practices. Strong Working knowledge of ISO 9001 standards or similar quality Systems. Knowledge of OSHA standards and documentation. Excellent communication problem-solving and organizational skills. Ability to work independently and collaboratively. Superior oral and written communications. Proficiency in MS Office Suite (Word Excel Outlook).
4. Experience: Minimum of 3-5 years working with quality management systems required. Experience working with safety programs preferred.
5. Supervisory Responsibility: Quality Inspector.
6. Physical: Able to lift 60 lbs. bend stoop climb and walk frequently throughout the day. Able to travel throughout the facility and respond to emergencies.
7. Personality Traits: Dependable proactive detail-oriented collaborative self-directed and professional.
8. Working Conditions: Inside and outside facility environments to include manufacturing facility grounds and multiple office locations. Valid drivers license and clear driving record required with valid Louisiana insurance coverage.
9. Work Schedule: Full time Exempt.
10. Background Check and Drug Testing required: Employment is contingent upon satisfactory results.
11. Federal Suitability Requirements: None

This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

Accomplishments in these areas of responsibility will be the basis of the employees evaluation continuation of employment and changes in compensation.