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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians.

Under the general direction of the Registration Services Supervisor Manager and/or Director performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities:

• Enter Lab Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service as appropriate.
• Arranges a variety of associated tests procedures and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physicians clinical staff and patients time as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system demographic insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization pre-certification and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties such as retrieving medical and other records faxing collating typing transcribing taking and relaying messages etc.
• Maintains accurate and timely records logs charges files and related information as required.
• Collection of patient liabilities including deductibles copays coinsurances self-pay payments cosmetic procedure payments and patient balances as appropriate prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork including but not limited to Consent to Treat HIPAA Privacy Medicare Rights Important Message for Medicare Patient Rights etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.
• Hours may vary depending on the operational need. Primarily Mon-Friday 6:15am-2:45pm and also will work/cover 1-2 shifts on Saturdays. Shifts can vary between a (6:15am-6:00pm) must be able to work any shifts during that time and rotate start time when necessary. This position will also cross-train in the ED. Must be available to cover any of the following shifts below.
  7:30am-4:00pm
  9:30am-6:00pm

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma Required.

Preferred:

• Associate or Bachelors Degree in Business or Healthcare related field preferred.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.