Premium Manager | Full-Time | LIV Golf Events (Traveling)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Premium Manager is responsible for leading all service delivery across premium hospitality environments at LIV Golf events: including clubs suites VIP spaces and catered experiences.
This is a hands-on leadership role where you lead from the frontdriving service execution team performance and guest experience in a fast-paced live event environment where detail speed and consistency are critical. You get to set the tone on the floorbringing energy polish and a sharp eye for detail while owning the execution of every guest interaction and ensuring teams are aligned and performing at a high level.
You will oversee staffing service standards training and on-site executionowning the flow of service from start to finish and ensuring a seamless and elevated experience across all premium environments.

This role pays an annual salary of $100000-$110000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 10th 2026.

Oak View Group (OVG) is a global leader in live entertainment and hospitality delivering premium guest experiences across world-class venues and events.
Spectrum Catering & Concessions partners with OVG to execute large-scale high-impact food and beverage operations specializing in seamless turnkey event logistics.
Together OVG Hospitality and Spectrum deliver elevated hospitality programs at LIV Golf events combining premium service with high-volume execution in a dynamic fast-paced environment.

Operational Leadership & Execution:

• Lead all premium hospitality operations during event build execution and breakdown.
• Responsible for Premium Hospitality planning during pre-event meetings with clients and internal leadership staff.
• Oversee service delivery across clubs suites VIP spaces catering and premium environments.
• Ensure seamless execution and consistent service across all premium touchpoints.
• Design and oversee setup service flow and breakdown of all premium areas including smallwares and light equipment.
• Maintain a strong visible presence on the floor leading teams through high-volume service.
• Work collaboratively with LIV Golf leadership team (GM/EC) to ensure high level execution of events.

Operations & Service Standards:

• Implement and enforce steps of service and hospitality standards.
• Implement training programs ensuring consistent execution and adoption across all premium teams.
• Create define and train on core hospitality SOPs.
• Partner closely with Culinary to align food execution with service delivery.
• Build staffing matrices by location service style and event day.
• Support scheduling event planning and operational logistics.

Team Leadership & Culture:

• Recruit train and develop a team of full-time and part-time premium team members.
• Provide coaching mentorship and performance feedback including addressing performance issues when needed.
• Foster a culture of hospitality organization accountability and attention to detail.
• Provide clear direction during high-pressure service periods.
• Build strong reliable teams that execute consistently across events.

Guest Experience & Standards:

• Ensure a consistent elevated guest experience across all premium environments.
• Partner closely with operations and culinary teams to ensure seamless execution and alignment.
• Ensure every guest interaction reflects a premium best-in-class hospitality experience.

What Success Looks Like:

• Owns the moment on the floor turning plans into polished high-impact guest experiences.
• Seamless execution of premium hospitality operations across all event spaces.
• Consistent high-quality service delivery across clubs suites and VIP environments.
• Strong well-trained teams that execute service standards consistently.
• Positive guest client and partner feedback.
• Well-organized and efficiently run premium service environments.

• 57 years of experience in premium hospitality live events or high-end service environments.
• Proven ability to lead teams in fast-paced high-volume settings where execution matters.
• Strong instincts for guest experience and what great service actually looks like in real time.
• Experience working in event-based operations including staffing logistics and setup/flow.
• Comfortable managing schedules costs and event planning tools/proformas.
• Hands-on leader who is present engaged and leads from the floor not just behind the scenes.
• Comfortable working outdoors and in varying weather conditions.
• Flexible and ready to work extended event-driven schedules including travel.

Certifications:

• Current Food Safety certification (as required by jurisdiction).
• Alcohol service certification (as required by jurisdiction).

Travel & Schedule:

• Event-based travel required (estimated 10 events per year).
• Typical event schedule includes multi-day build execution and breakdown.
• Travel lodging and per diem provided during events.
• Flexibility to work nights weekends and holidays based on event schedule.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.