IT Desktop SupportCustomer Service Technician Tier 2

DigitalOptometrics a growing exciting company in the telehealth field seeks a Desktop Support/Customer Service Technician - Tier 2 to join out Lake Success New York office. This is a fully onsite position in which you will be working a mixed role providing both
technical and customer support to our clients and remote employees across North America. We arent just looking for someone with exceptional technical background but someone with great interpersonal communication skills as well its a great opportunity to let your personality shine!

The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting
while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare
industry we are looking for individuals who are willing to grow our IT/customer service department and help our
customers experience a new way of doing eye exams.

Technical Requirements:

• Solid working knowledge of technology operating systems and IT infrastructure.
• Ability to troubleshoot hardware and software issues with both technical and non-technical audiences.
• Customer-service oriented with a proactive problem-solving attitude.
• Professional written and verbal communication skills.
• Strong understanding of how software and hardware interact.
• Working knowledge of networking fundamentals: TCP/IP DNS DHCP VLANs and subnetting.
• Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a) patch panels cable
• Solid working knowledge of technology operating systems and IT infrastructure. runs and termination.
• Familiarity with serial connections and protocols: RS-232/RS-485 DB9/DB25 connectors terminal
  Emulation and serial-to-USB adapters.
• Ability to read and interpret basic network diagrams and cable maps.
• Previous experience or college degree in Computer Science (preferred but not required)

Non-technical Requirements:

• Professionalism with all interactions internal and external.
• Dependable with good attendance.
• Ability to prioritize escalate and handle issues as efficiently as possible.

We provide a full range of benefits: medical dental vision 401K plan & PTO

DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race color religion sex national origin age disability genetic information or any other protected status. We are committed to providing a workplace free of discrimination and harassment.

Required Experience:

IC