Senior Field Support Engineer

**Candidate must be located in or near the Peachtree Corners GA Area**

At Coretelligent we take ownership of the technology our clients rely on every day.

We partner with growing highly regulated organizations that need secure dependable IT environments built to scale. Our role goes beyond support. We bring structure clarity and accountability to complex technology landscapes so leaders can move forward with confidence.

Over the past several years Coretelligent has entered a new chapter. We have strengthened our leadership team modernized our service delivery and sharpened our focus on long-term client outcomes. Our work spans managed IT cybersecurity cloud and strategy delivered through a model designed for consistency transparency and trust.

We are building a team of professionals who care deeply about quality ownership and continuous improvement. If you value clear expectations thoughtful collaboration and work that genuinely matters to the businesses you support you will feel at home here.

Job Overview

We are looking for a Senior Client Support Engineer to serve as a primary technical resource for a key client environment while supporting additional clients as needed. This is a highly visible client-facing role where you will act as a trusted partner balancing hands-on support proactive system management and technical leadership in a fast-paced MSP environment.

This role requires someone who is comfortable owning a client environment end-to-end with strong experience in modern Microsoft technologies including Entra ID Intune Azure and Microsoft 365. You will work closely with client stakeholders and internal teams to support daily operations drive improvements and ensure a high standard of service delivery.

Key Responsibilities:

• Serve as the primary technical point of contact for a client environment supporting 300400 users and acting as a trusted advisor
• Manage Identity and Access across Microsoft Entra ID including user lifecycle permissions and security best practices
• Own and maintain Intune environments including device management policy creation compliance enforcement and ongoing optimization
• Support and manage Microsoft 365 including Teams and Exchange Online ensuring stability and performance across the environment
• Work within Azure supporting cloud infrastructure virtual machines and overall environment health
• Provide hands-on support and troubleshooting across:

• End-user systems (Windows and macOS)
• Hardware and peripherals (workstations printers mobile devices)
• Networking and connectivity (VPNs DNS DHCP firewalls VLANs)

• Troubleshoot and resolve escalated technical issues across endpoints access applications and connectivity
• Lead and contribute to client-facing initiatives such as deployments environment improvements and infrastructure changes
• Perform proactive system checks lifecycle management licensing reviews and environment optimization
• Partner directly with client stakeholders including leadership to align on priorities initiatives and long-term improvements
• Maintain accurate documentation environment notes and system configurations
• Mentor junior engineers and serve as an escalation point for more complex issues

Required Skills and Qualifications:

• 5 years of experience in IT support systems engineering or MSP environments
• Strong hands-on experience with:
  • Microsoft Entra ID (Identity & Access Management)
  • Microsoft Intune (device management policy creation compliance)
  • Microsoft 365 (Teams Exchange Online)
  • Microsoft Azure (VMs core services environment management)
• Azure certification (AZ-104) preferred but not required
• Experience supporting mid-sized environments (200 users) ideally in a client-facing or MSP setting
• Strong troubleshooting skills across endpoints user access and cloud-based environments
• Ability to manage both reactive support and proactive system improvements
• Strong communication skills with the ability to work directly with client stakeholders
• Experience working independently in a client environment while collaborating with broader teams

Salary Range for this position (depending upon experience):

$100000 - $125000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA NY and CA). Within the range individual pay is determined by job-related skills experience work location and relevant education or training.

What youll love about Coretelligent:

We take Coretelligent culture very seriously! As a company we constantly think of ways to give back to our valued employees through company offer a competitive salary amazing benefits a great vacation package a healthy work-life balance and opportunities to grow your career from within!

Benefits: Health Dental & Vision Flexible Spending Account (FSA) 401k Health Reimbursement Account (HRA) Health Savings Account (HSA) Life Insurance Disability Insurance Paid Parental Leave Holiday Pay Flexible Vacation & Sick Days.

Perks:Fourteen holidays including a day off on your birthday flexible vacation spot bonuses for demonstrated excellence community and social events learning and development flexible working life $100 well-being allowance and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity equity and inclusion. We welcome qualified applicants of all races ethnicities religions ages sexual orientations gender identities socioeconomic statuses and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance ensuring that every team member feels respected supported and empowered to be their authentic selves.

Our Commitment to Fair Hiring & AI Usage:

Coretelligent is committed to a fair and transparent hiring process. As part of this we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.

We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview please let us know and we are happy to accommodate.

In compliance with the Colorado Anti-Discrimination Act (CADA) we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply regardless of age.

If you are a California resident you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information.

We extend our dedication to accessibility and inclusivity to our remote alignment with the Americans with Disabilities Act (ADA) we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to for necessary arrangements.

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As Coretelligent is a remote company hiring candidates our perks and benefits packages may adjust based on your location.Direct applicants only; no recruitment agencies or third-party recruiters please.