Service Manager Water Treatment

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem Evoqua Water Technologies - $10000 sign on bonus relocation assistance is available

The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site The Service Manager is accountable for managing and leading service operations and field-based service teams to deliver safe compliant and high-quality service outcomes.

Evoqua: High Purity Water Systems - installation commissioning operation troubleshooting maintenance and service of advanced water treatment systems used in pharmaceutical biotechnology laboratory healthcare dialysis and light industrial applications.

This role supports Reverse Osmosis (RO) water softeners carbon pretreatment and Service Deionization (SDI / ST108type portable DI tank systems) to ensure continuous delivery of highquality water that meets customer and regulatory requirements.

This role has direct responsibility for people leadership operational execution customer satisfaction and financial performance within an assigned branch or territory. The Service Manager ensures alignment with company policies safety standards and business objectives while supporting the installation commissioning operation maintenance and service of advanced water treatment systems across regulated and industrial markets.

7 direct reports

Essential Duties and Responsibilities

Operational Management
Plan coordinate and oversee daily service operations including scheduling routing and prioritization of work.
Monitor service order execution to ensure timeliness quality documentation accuracy and billing readiness.
Drive operational efficiency utilization and service effectiveness in alignment with defined performance targets.

People Management
Provide direct leadership to service technicians and engineers including hiring onboarding coaching performance management and development.
Conduct regular 1:1 meetings ride-alongs and performance reviews to support engagement and capability development.
Support workforce planning on-call coverage and succession readiness.

Safety Quality and Compliance
Establish and maintain a safety-first culture and ensure compliance with OSHA DOT EH&S corporate and customer requirements.
Ensure completion of required safety training audits inspections and corrective actions.
Maintain oversight of system integrity water quality and regulatory compliance.

Customer and Commercial Support
Serve as an escalation point for customer issues and ensure effective resolution.
Partner with Sales and Cross-Functional Support teams to collaborate on quotes job execution account reviews service contract renewals and growth initiatives.
Support service-generated leads and ensure appropriate commercial handoff.

Financial and Asset Management
Manage labor efficiency overtime and expenses within approved budgets.
Oversee inventory accuracy fleet readiness tools equipment and calibration programs.
Ensure accurate labor and parts usage billing integrity and margin protection.

Scope and Complexity

The Service Manager operates with moderate to high autonomy within established policies and procedures. This role manages multiple priorities across people operations and customers and exercises judgment in resolving operational personnel and customer-related issues.

Technical Environment

Service operations support advanced water treatment technologies including Reverse Osmosis (RO) water softeners carbon pretreatment systems and Service Deionization (SDI) including ST108-type portable DI water tank systems. Customer environments include pharmaceutical biotechnology laboratory healthcare dialysis and light industrial applications.

Minimum Qualifications

Bachelors degree preferred or equivalent combination of education and experience.
Demonstrated experience leading teams in service operations or technical environments.
Working knowledge of service operations safety and compliance requirements.
Ability to communicate effectively across levels and functions.
Valid drivers license and ability to meet company driving requirements.

The estimated salary range for this position is $100000 to $130000 annual bonus target 10%.Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.