Service Manager Water Treatment

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Service Manager Xylem Evoqua Water Technologies : $10000 SignOn Bonus Relocation Assistance Available

The Service Manager provides both tactical and strategic leadership for a highpurity water service team at one of Xylems larger sites. This role is accountable for the performance safety and development of field service professionals while ensuring the delivery of compliant highquality service across regulated and industrial markets.

Xylems Evoqua business supports advanced highpurity water systems used in pharmaceutical biotechnology laboratory healthcare dialysis and light industrial environments. Technologies include Reverse Osmosis (RO) water softeners carbon pretreatment and Service Deionization (SDI / ST108 portable DI tank systems).

The Service Manager oversees all aspects of people leadership operational execution customer satisfaction and financial performance within an assigned branch or territory.

Team size: 7 direct reports

Key Responsibilities

Operational Management

• Plan coordinate and oversee daily service operations including scheduling routing and work prioritization.
• Monitor service order execution to ensure timeliness quality documentation accuracy and billing readiness.
• Drive operational efficiency technician utilization and service effectiveness aligned with performance targets.

People Leadership

• Lead coach and develop service technicians and engineers including hiring onboarding and performance management.
• Conduct regular 1:1s ridealongs and performance reviews to support engagement and skill development.
• Manage workforce planning oncall rotations and succession readiness.

Safety Quality & Compliance

• Champion a safetyfirst culture and ensure compliance with OSHA DOT EH&S corporate and customer requirements.
• Oversee completion of safety training audits inspections and corrective actions.
• Maintain oversight of system integrity water quality and regulatory compliance.

Customer & Commercial Support

• Serve as the escalation point for customer issues and ensure timely effective resolution.
• Partner with Sales and crossfunctional teams on quotes job execution account reviews service contract renewals and growth initiatives.
• Support servicegenerated leads and ensure proper commercial handoff.

Financial & Asset Management

• Manage labor efficiency overtime and expenses within approved budgets.
• Oversee inventory accuracy fleet readiness tools equipment and calibration programs.
• Ensure accurate labor/parts usage billing integrity and margin protection.

Scope & Complexity

This role operates with moderate to high autonomy within established policies. The Service Manager balances multiple priorities across people operations and customer needs exercising sound judgment in resolving operational personnel and customerrelated challenges.

Technical Environment

Service operations support advanced water treatment technologies including:

• Reverse Osmosis (RO)
• Water softeners
• Carbon pretreatment systems
• Service Deionization (SDI) including ST108 portable DI tanks

Customer environments include pharma biotech labs healthcare dialysis and light industrial applications.

Minimum Qualifications

• Bachelors degree preferred or equivalent experience.
• Proven experience leading teams in service operations or technical environments.
• Working knowledge of service operations safety and compliance requirements.
• Strong communication skills across levels and functions.
• Valid drivers license and ability to meet company driving requirements.

Compensation & Benefits

• Salary range: $100000$130000
• Annual bonus target: 10%
• Starting pay depends on skills experience and location.
• Comprehensive benefits package including:

• Medical Dental Vision
• 401(k) with company contribution
• Paid time off & parental leave
• Tuition reimbursement

Visa sponsorship is not available for this position.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.