CX Reporting & Insights Associate

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

At this time we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note we are not accepting candidates on H1B or OPT status

Summary of This Role

Were elevating how Customer Experience comes to life across Global Payments and this role is central to that mission. As a CX Reporting & Insights Associate you will be the storyteller behind our customer feedbacktransforming raw survey data operational signals and behavioral insights into clear compelling narratives. Youll work handson in Qualtrics to build dashboards analyze patterns and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories creating clarity from complexity and influencing real business decisions this role gives you a highvisibility platform to make an impact.

Reports to: Senior Manager CX Data & Insights

Location: Hybrid role requiring 3 days in office at any Global Payments / World Pay locations in the U.S.

What Part Will You Play

• Build impactful Qualtrics dashboards that visualize customer sentiment trends and operational insights across a large portfolio.

• Analyze Experience (X) data and Operational (O) data to uncover emerging patterns risks and opportunities.

• Transform complex datasets into compelling narratives that drive business decisions and customerfocused actions.

• Partner with the CX team operations teams and business stakeholders to ensure insights are clear and actionable.

• Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.

• Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.

What Are We Looking For in This Role

• A curious problemsolver excited to discover insights hidden in data.

• A visual storyteller who can simplify complex information for nontechnical audiences.

• Techsavvy and confident working in Qualtrics dashboards Excel/Sheets and data tools.

• Organized detaildriven and energized by fastmoving work.

• A collaborative team player who enjoys crossfunctional partnership.

• Able to translate customer signals into clear business implications and practical actions.

• Comfortable partnering with BI or data teams with familiarity in foundational data modeling concepts.

Minimum Qualifications

• 13 years of experience in analytics insights CX or a related field.

• Handson experience designing building and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.

• Strong Excel/Sheets skills including data cleaning and visualization.

• Ability to present data clearly and visually to diverse audiences.

• Familiarity with CX metrics such as NPS CSAT and CES.

• Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.

• Strong project management skills able to manage concurrent timelines and deliver predictable execution in a fastmoving environment.

• High attention to detail with a systemsthinking mindset; able to organize complexity into clear repeatable structures.

• Bachelors degree in a related field (e.g. Business Data Analytics Information Systems Psychology/Sociology) or equivalent experience.

Preferred Qualifications

• Experience in Payments FinTech and/or POS systems particularly supporting SMB customers.

• Experience designing or enhancing visualization dashboards (Qualtrics Tableau Power BI Looker Medallia etc.) with a focus on usability clarity and stakeholder impact.

• Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.

• Familiarity with best practices for visual storytelling metric selection and designing reports that guide business decisionmaking.

• Ability to connect customer signals to business implications with a practical realistic view of what the organization can act on.

• Comfortable partnering with BI or data teams; familiarity with basic data manipulation.

$45000 - $55000
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .