AI Conversation Designer

About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including Amazon DoorDash Netflix Kimpton and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team/role

We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms a strong understanding of conversation design principles and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious adaptable and passionate about leveraging AI to deliver seamless human-centered support experiences.

What youll do

• Lead the development optimization and ongoing management of conversational AI agents across modalities ensuring consistent performance and user experience.
• Own the end-to-end lifecycle of assigned AI agents including prompt engineering conversation design testing and deployment.
• Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
• Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
• Develop and maintain comprehensive documentation for AI agent workflows and processes.
• Monitor and troubleshoot AI agent behavior diagnosing issues across conversation flows and escalating technical issues as needed.
• Implement and iterate on dynamic response content including conditional logic personalization and multimedia elements within conversational interfaces.
• Lead special projects as required to support evolving AI capabilities and business needs.

What you bring

• 3-5 years of experience in conversational AI knowledge management chatbot administration or similar roles managing customer-facing digital channels.
• Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
• Proficiency in conversation design principles including intent mapping utterance training and fallback strategies.
• Strong analytical skills with the ability to interpret conversation logs performance dashboards and customer feedback to drive optimization.
• Excellent written communication skills and ability to craft clear concise bot responses for diverse audiences.
• Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
• Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend home office stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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