Care Coordinator Davita IKC Tacoma, WA

Posting Date

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator

It takes a village to care for our patients and as aCare Coordinator (CC) youll be at the heart of that Village. Youll be a key player on our care team helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. Youll work closely with Nurse Practitioners and RN Case Managers to coordinate care facilitate resources and keep the patient journey moving smoothly.

DETAILS:

• Location:Remote work from home. This is currently a Remote position. However we value in-person patient care and may transition to a hybrid-remote model in the future.

• Schedule:MondayFriday full-time schedule with the ability toaccommodate patient availability- flexibility is key. No nights No weekends No on call. Daily may start time between 7:008:00 AM

• Home environment must include a quiet private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs.

Responsibilities:

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients providers and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses dialysis clinics health plans and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate complete and confidential documentation

• Demonstrate exceptional two-way communication both oral and written

• Act in alignment with DaVitas mission and values to deliverhigh-quality patient care

Qualifications:

• High school diploma or GED required

• 2 years of experience in a professional office environment

• Ability to handle confidential information with discretion and sound judgment

• Strong verbal communication skills

• Proficiency in Microsoft Office Excel and Outlook

• Prior experience with Electronic Medical Records preferred

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

• Home workspace must provide a quiet private environment with reliable high-speed internet

Preferred Qualifications:

• 13 years clinical medical office experience

• CNA or MA experience is a plus

• Experience coordinating care (referrals care management etc.)

• Familiarity navigating insurance payers

• Experience in direct patient care or support

• Prior medical office environment experience

Why Youll Love Working Here:

• Make a direct impact on the lives of patients with complex chronic conditions

• Be part of a mission-driven collaborative care team

• Flexible hybrid schedule with opportunity for professional growth

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out

• Support for you and your family:Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC