Principal, UX Designer – AI Shopping

Position Summary...

What youll do...

About the Team At Walmart were reimagining the future of shopping through AI-powered agentic experiences that help customers discover decide and purchase more easilywherever they are. Our team focuses on building intelligent shopping journeys with Sparkyour AI super agenton Walmart platforms as well as through strategic partner ecosystems like ChatGPT Gemini and other emerging AI interfaces. We design experiences that blend Walmarts unmatched assortment value and fulfillment capabilities with conversational AI automation and proactive assistance. This work sits at the intersection of consumer retail applied AI and platform design and its evolving fast. We have a rare opportunity to shape how millions of people shop using AIsetting new standards for trust usability and delight. We work closely with business product engineering and data science partners to move quickly from vision to reality. Were looking for a creative talented Principal UX Designer who can coalesce complex systemsLLMs agents APIs and human workflowsinto intuitive human-centered experiences while also raising the bar for craft strategy and design culture across the organization. This opportunity is in Sunnyvale or San Bruno California where we are expanding our design community focused on eCommerce and AI Shopping.You will sweep us off our feet if you have

• Mastery across a wide spectrum of design disciplines including visual interaction and systems design
• Strong craft and a dedication to efficient high-quality execution
• The ability to clearly communicate and negotiate complex AI-driven flows through compelling narratives designs and prototypes both to internal partners as well as external partners
• A strategic mindset with the ability to envision future states with north star experiences and a systems-thinking approach to simplifying highly technical and ambiguous problem spaces for quick iteration and learning
• A track record of shipping successful products in fast-moving environments with multiple senior stakeholders
• Experience facilitating design sprints workshops or research sessions across cross-functional teams
• Comfort with ambiguityespecially in emerging spaces like AI automation and agentic behavior
• A human-first mindset: you are authentic empathetic and skilled at building trust and alignment across disciplines

You will make an impact by:

• Designing best-in-class AI shopping experiences with a high bar for craft clarity and usability
• Shaping agentic shopping journeys where AI proactively assists customers across discovery decision-making and purchase
• Designing experiences that span Walmart-owned surfaces and third-party AI platforms (e.g. ChatGPT Gemini) ensuring consistency trust and brand integrity
• Partnering closely with product managers engineers data scientists and UXR to translate AI capabilities into meaningful customer value
• Balancing user needs business goals and technical constraints in a rapidly evolving AI landscape
• Rapidly prototyping testing and iterating on concepts in a fast-paced environment
• Creating scalable extensible experiences in partnership with Design Systems and Platform teams
• Championing design thinking and responsible AI principles throughout the organization
• Staying current on trends in AI agents conversational and generative UX interfaces and the broader retail and technology landscape

Preferred qualifications:

• Degree in Digital Design HCI Information Architecture or a related field and 7 years of experience in product design
• Experience designing complex systems platforms or AI-driven consumer products
• Experience designing within the evolving state of design and AI tools
• A fantastic portfolio demonstrating a high level of craft systems thinking interaction depth and shipped impact
• Excellent written and verbal communication skills

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $143000.00 - $286000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Option 1: Bachelors degree in UI/UX design graphic design visual communication product design computer science information technology or related area and 5 years experience in UI/UX interactive and visual design electronics art multimedia design or related area. Option 2: 7 years experience in UI/UX interactive and visual design electronics art multimedia design or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Design certification (for example IDEOU - Foundations in Design Thinking Certificate) Driving product development in a user experience area Masters degree in UI/UX Design Interactive and Visual Design Product Design or related area Related industry experience (for example retail supply chain eCommerce healthcare) UI/UX Interactive and Visual Design Electronics Art Multimedia Design or related area We value candidates with a background in creating inclusive digital experiences demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards assistive technologies and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Masters: Architecture Masters: Artificial Intelligence Masters: Business Masters: Cognitive Science Masters: Computer Science

Primary Location...

850 Cherry Avenue San Bruno CA 94066-3031 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.