Manager OS and Citrix Engineering

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Job Title

About Your Role

As a Manager - OS & Citrix Engineering you will lead a distributed infrastructure engineering organization supporting Windows Linux and Citrix platforms. You will be responsible for a team of engineers that provide support for critical enterprise infrastructure which will require technical leadership during major incidents and outages to guide the team through complex situations.

What youll do:

• Lead coach and develop engineers across Windows Linux and Citrix disciplines
• Handle complex people situations including performance management career development conflict resolution and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows Linux and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture design troubleshooting and operational improvement
• Provide leadership during outages including coordination decision-making and stakeholder communication
• Oversee patching lifecycle management vulnerability remediation and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation efficiency improvements and reduction of technical debt

Experience youll need to have:

• 7 years of infrastructure engineering experience at an enterprise level
• 3 years of managing Windows Linux and/or Citrix engineering teams in an enterprise environment
• 3 years of experience supporting on-call operations and leading incident escalations across a globally distributed team with 24x7 operational responsibilities
• Bachelors degree in computer science or a relevant field or an equivalent combination of education work and/or military experience

Experience that would be great to have:

• Technical depth sufficient to lead a team of senior engineers
• Prior experience in infrastructure modernization automation and collaboration with infrastructure architecture security cloud and SRE teams
• Strong interpersonal and emotional intelligence skills
• Strong written and verbal communication skills

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech this role is on-site Monday through Friday
• This role requires acting an escalation point during non-standard and/or overnight hours that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel off-site or to other office locations is expected

Sponsorship:

• To be considered you must be a US Citizen due to contractual obligations

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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