Senior Manager Quality Programs

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

The Senior Manager of Quality Programs is responsible for designing leading and scaling quality programs across the product lifecyclefrom design and supplier onboarding through manufacturing market release and post-market surveillance. This role partners closely with R&D Supply Chain Manufacturing Regulatory and Commercial teams to ensure quality is embedded into processes not inspected in after the fact.

This leader will manage complex cross-functional programs translate quality strategy into execution and drive measurable improvements in product performance compliance and consumer satisfaction.

Key Responsibilities

Quality Program Leadership

• Own and lead enterprise-wide quality programs (e.g. risk management corrective and preventive action (CAPA) supplier quality audits and continuous improvement initiatives).

• Translate quality strategy into scalable programs tools and governance models.

• Establish clear KPIs dashboards and reporting to monitor program effectiveness and drive accountability.

Cross-Functional Collaboration

• Partner with R&D Operations Supply Chain Regulatory and Customer Experience teams to embed quality requirements throughout the product lifecycle.

• Influence senior stakeholders to align on quality priorities trade-offs and risk mitigation strategies.

• Act as a key quality voice in product development change management and escalation forums.

Supplier & Manufacturing Quality

• Support and oversee supplier quality programs including qualification performance monitoring audits and issue resolution.

• Drive root cause analysis and systemic corrective actions for internal and external quality issues.

• Ensure manufacturing processes meet internal standards regulatory requirements and consumer expectations.

Compliance & Risk Management

• Ensure alignment with applicable quality standards and regulations (e.g. ISO FDA regional compliance as applicable).

• Lead quality risk assessments and ensure proactive mitigation strategies are in place.

• Support internal and external audits and ensure timely effective follow-up actions.

People & Capability Development

• Lead mentor and develop quality program managers or cross-functional team members.

• Build quality capability across the organization through training standard work and best-practice sharing.

• Foster a culture of ownership continuous improvement and consumer-first thinking.

Qualifications

Required

• Bachelors degree in Engineering Quality Operations or a related field.

• 812 years of experience in quality operations or program management within consumer goods manufacturing or a regulated product environment.

• Proven experience leading complex cross-functional quality programs.

• Strong knowledge of quality management systems CAPA risk management and continuous improvement methodologies.

• Excellent stakeholder management communication and influence skills.

Preferred

• Masters degree or MBA.

• Quality certifications (e.g. ASQ Six Sigma Black Belt Lead Auditor).

• Experience working with global suppliers and manufacturing partners.

• Demonstrated success driving cultural change around quality.

Key Competencies

• Strategic thinker with strong execution discipline

• Data-driven problem solver

• Comfortable operating in ambiguity and fast-paced environments

• Strong business judgment and consumer mindset

• Collaborative credible and confident leader

What Success Looks Like

• Quality programs are scalable measurable and consistently executed across the organization.

• Product quality issues are identified earlier and resolved faster with fewer consumer impacts.

• Cross-functional teams view Quality as a strategic partner not a gatekeeper.

• Continuous improvement is embedded into daily ways of working.