Technical Service Manager (wide web flexographic and gravure printing)
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 95000 - 105000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
OPEN JOB: Technical Service Manager (wide web flexographic and gravure printing)
LOCATION:Job is based in CHICAGO with frequent (70%) travel
**RELOCATION to the chicago area is available
***travel frequently (up to 70%) to customer sites manufacturing plants and regional meetings.
SALARY: $95000 to $105000
FULL BENEFITS
COMPANY
Position Summary:
Key Responsibilities:
Qualifications:
Education:
If you are interested in pursuing this opportunity please respond back and include the following:
Upon receipt one of our managers will contact you to discuss the position in full detail.
STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
LINKEDIN:
LOCATION:Job is based in CHICAGO with frequent (70%) travel
**RELOCATION to the chicago area is available
***travel frequently (up to 70%) to customer sites manufacturing plants and regional meetings.
SALARY: $95000 to $105000
FULL BENEFITS
COMPANY
- One of the leading suppliers to the Packaging and Printing industries with product offerings for Flexible Packaging Paper & Board Narrow Web and Publication for both conventional and digital printing.
Position Summary:
- The Technical Service Manager leads the technical interface between the firm and key customers in the wide web flexographic and gravure printing segments.
- Specializing in water based and solvent based inks and coatings the TSM is responsible for overseeing technical support activities managing customer relationships and ensuring successful product implementation and performance.
- This leadership role drives technical excellence supports business growth and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.
Key Responsibilities:
- Manage and lead technical supportfor wide web flexo and gravure customers ensuring optimal use of the firms water and solvent based product lines.
- Oversee on site troubleshooting ink optimization and product performance evaluations.
- Coordinate and lead press trials product introductions and technical audits at customer facilities.
- Collaborate with R&D sales manufacturing and regulatory teams to deliver tailored technical solutions that meet customer needs.
- Develop and implement technical service strategies that support customer retention growth and innovation.
- Build strong relationships with key customer stakeholders acting as the primary technical point of contact.
- Provide guidance and mentorship to technical representatives or field service personnel where applicable.
- Maintain detailed technical documentation service reports and communication logs to support proactive issue resolution and continuous improvement.
- Ensure compliance with safety environmental and regulatory standards particularly regarding solvent handling emissions and product stewardship.
Qualifications:
Education:
- Bachelors degree in Chemistry Printing Technology Engineering or a related technical field is preferred.
- 5 years in a technical role supporting wide web flexographic and/or gravure printing.
- Proven experience with water based and solvent based inks and coatings used in flexible packaging.
- Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
- Strong knowledge of pressroom processes ink/substrate interactions drying systems and surface treatments.
- Skilled in color matching print troubleshooting and print defect analysis.
- Effective communicator with excellent customer service and cross functional collaboration skills.
- Able to travel frequently (up to 70%) to customer sites manufacturing plants and regional meetings.
- Experience with color management systems (e.g. X-Rite).
- Understanding of lamination coating and post print converting processes.
- Familiarity with VOC compliance safety protocols and system regulations.
If you are interested in pursuing this opportunity please respond back and include the following:
- MS WORD Resume
- required compensation.
- Contact information.
- Availability
Upon receipt one of our managers will contact you to discuss the position in full detail.
STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
LINKEDIN:
Required Experience:
Manager
About Company
your search ends here innovative staffing solutions for job seekers as well as corporate and government clients nationwide for over 20 years View All Our Openings About Us Intermedia Group, founded in 1996, provides expert staffing services for our clients’ full time salaried employee ... View more
