Senior Manager, Communications & Content

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The opportunity

Flexport operates at the intersection of global trade technology and policy which means the stories we tell matter. Were looking for a Senior Manager Communications & Content to drive forward how Flexport shows up in the world: in the press on our blog across social channels in customer inboxes and inside the company.

This is a high-visibility high-trust role. Youll work directly with our CEO & Founder and members of the leadership team to shape Flexports narrative and ensure were part of the conversations that matter from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. Youll also be the person who makes sure our customers and employees hear from us clearly consistently and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter writing a customer email about a service change coaching an executive before a live interview and developing a content calendar that ties Flexports story to the biggest themes in global commerce all in the same week.

You will

Public Relations & Media

• Support Flexports PR strategy end-to-end: proactive media pitching inbound media management press releases and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics trade technology and business.
• Develop and execute a thought leadership program that positions Flexports CEO & Founder and other senior leaders as go-to voices on global trade supply chain innovation and AI in logistics.
• Staff and prep spokespeople for interviews panels and media appearances including media training message development and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexports content strategy and content development across blog social media website webinars and other owned channels.
• Define and evolve Flexports narrative how we talk about ourselves how we connect our platform and products to the macro stories reshaping global trade and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality consistent content that serves demand generation brand awareness and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns product launches and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows service updates policy changes product announcements and other moments that require clear trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely accurate and on-brand especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success Operations and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function from drafting and editing content to media monitoring and research to automating repetitive workflows so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR content and communications and bring new tools and approaches into the teams daily work.

You should have

• 7 years of experience spanning PR communications and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business trade and technology outlets. You know how to pitch and reporters know your name.
• Experience as a communications partner to senior executives youve prepped leaders for interviews developed thought leadership platforms and know how to translate a leaders vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment particularly during complex or sensitive moments like service changes pricing updates or industry disruptions.
• The ability to move fast manage multiple workstreams at once and exercise excellent judgment about what to say when to say it and how.
• Familiarity with the logistics supply chain or trade industry is a strong plus but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production media monitoring research and workflow automation. This isnt a nice-to-have we want someone who is already using AI to make a small team move like a big one.