position

Community Relationship Manager (CRM) Mountain Region

division/department

Marketing and Community Relations

classification

Exempt

nature of position

The person in this role is responsible for developing and implementing strategies to

• Increase CHFAs visibility and presence in the Mountain Region.
• Identify local issues needs and opportunities with the goal of increasing impacts and outcomes.
• Expand CHFAs network of local partners to assist in advancing affordable housing and economic developmentgoals.
• Strengthen CHFAs brand awareness in local communities and ensure CHFA is thought of as a respected partner.

The CRM will actively engage and build collaborative relationships with key housing and economic development stakeholders community members customers and local government through outreach capacity-building and the identification of opportunities to increase community investment. This position is CHFAs lead community engagement contact for a multi-county region. The location of this position will be remote and require extensive travel within the regional service area and statewide. This position is CHFAs lead community engagement contact for the Mountain Region including Chaffee Clear Creek Eagle Grand Lake Park Pitkin and Summit counties. The incumbent must reside in the Mountain Region and will work remotely. The position reports to the Manager of Regional Community Relationships.

essential functions

• Serves as CHFAs point of contact for Mountain Region community engagement efforts: assess affordablehousing and economic development needs throughout the region and use the information as the basis for the development of goals values and strategies to support the accomplishment of CHFAs mission.
• Through effective and timely communication provide feedback to CHFA senior management regarding market conditions opportunities key partnerships product recommendations and resource gaps.
• Marketing CHFAs affordable housing and economic development programs: attend community events groundbreaking ceremonies trade fairs and other functions to increase CHFAs presence and visibility in the region.
• Work with the Marketing and Community Relations team in conjunction with Core Business teams to develop and implement an effective marketing plan for the Western Slope region; utilize the marketing plan to develop and maintain contacts and meet with customers and potential customers to promote CHFAs programs.

• Collaborate with other regional relationship managers within CHFA and other external agencies such as DOLA and the Division of Housing.
• Budget input: assist the Manager of Regional Community Relationships in creating regional budgets based on a viable Mountain Region marketing and operating plan.

operational leadership

• Facilitate collaboration throughout CHFA to achieve business strategies and financial goals
• Practice effective conflict resolution techniques to foster a positive and productive working environment
• Model and encourage open and effective communication
• Ensure strong customer focus and communication with all CHFA internal and external customers
• Work closely with the Leadership Team and staff to help CHFA achieve organizational goals
• Respond to all internal and external Audit or Compliance Department findings in a timely and comprehensive manner
• Make independent decisions related to internal process requirements
• All other duties and projects as assigned

knowledge skills and ability

Must possess:

• Working knowledge of state and federal affordable housing finance programs including Low-Income Housing Tax Credits Private Activity Bonds HOME CDBG and other sources of financing. Special emphasis will be placed on affordable housing and economic development issues.
• Effective project management skills including task management scheduling projects utilizing appropriate resources and follow-up documentation as needed
• Organizational skills to ensure the deadlines established for tasks projects and schedules are met
• Budget and program analysis skills
• Strong customer service skills
• Ability to communicate both orally and in writing in a positive diplomatic and friendly manner to co-workers subordinates and customers.
• Ability to effectively learn and utilize the software associated with the programs
• Ability to create and present public presentations on behalf of CHFA to key stakeholders CHFAs Loan CommitteeBoard of Directors and external customers.
• Ability to demonstrate CHFAs values to:
  • Continuously improve and develop knowledge and skills while adapting quickly to changing circumstances and processes
  • Work toward inclusion in all activities and decisions through the solicitation and appreciation of diverse perspectives
  • Exercise personal accountability in all activities and decisions
  • Embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary
  • Operate with a sense of integrity
  • Have fun with a demonstrated sense of humor
  • Establish rapport with persons of diverse ethnic racial and cultural backgrounds is essential