Lead Service Technician BikeSource Denver, CO
Job Location:
Denver, CO - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads trails and streets than ever before were here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. Were a team of barrier-breakers disrupters and problem solvers. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retailed we strive to be a transformative inclusive authentic rider focused and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out were here to help you build your career at Specialized.
JOB SUMMARY
The Lead Service Technician balances a passion for peoplea broadtechnicalexpertise excellence in retail practices and supports their teammates in the shop. A Lead Service Technician is the front line and point person for our brand to the rider and encourages successful profitable retail by taking their technicalexpertiseto the next level as a driver of outstandingin storebrandexperiences. A Lead Service Technician works directly with team and riders both present and remote toidentifyandlocatethe goods services and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. All Service Technicians work collaboratively and hands-on with staff and local riders as a host mentor brand advocate and technical service ace.
HOW YOULL MAKE A DIFFERENCE
- Meeting and making a connection with riders asking qualifying questions and listening to ridersneeds then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
- Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert.
- Assistscustomers in an enthusiastic and courteous manner; provides wow customer service.
- Responsible for properly taking in all service work and setting and exceeding rider expectations including correctly filling out service work orders schedulingan appropriate numberofrepairs.
- Advises andassistscustomers with their product/service selection without bias.
- Develops andmaintainsknowledgeexpertiseofall merchandisein departmentto effectivelyassistcustomers withaccurateinformation; keeps current as new product lines are introduced.
- Assistswith bike sales with technical consulting and any other bike floor duties as needed.
- Deliver best in class rider-service that ensures ongoing service andhigh levelsof ridersatisfaction.
- General cleanliness standards are set at store openingmaintainedthroughout the day and reset at close of business including light janitorialduty.
- Proficiencyin Lightspeed point of sale systems and store operationalwebsites.
- Regular dependable attendance and punctuality.
- Conduct opening and closing responsibilities when store when manager isabsent.
WHAT YOU NEED TO WIN
- A broad ranging technicalproficiencywhich includes all current technologies such as hydraulic brake service suspension andeBikediagnostics and repair
- Passion for cycling and the Specializedbrand
- Excellent communicationwith the ability to effectively interact with riders and teammembers
- Must be able to work as business dictates which includesweekends
- Abilityto stand for extensive time periods; while occasionally walking kneeling or reaching
- Ableto lift at least50lbs. or more and use proper liftingskills
WHAT YOU NEED TO WIN
- Passion for cycling and the Specialized brand
- Bike shop / Bike mechanic experience preferred
- Excellent communicationwith the ability to effectively interact with riders and teammembers
- Must be able to work as business dictates which includesweekends
- Abilityto stand for extensive time periods; while occasionally walking kneeling or reaching
- Ableto lift at least 50lbs. or more and use proper liftingskills
TELL ME MORE
- Competitive health care (Medical PPO or HDHP)*
- Dental*
- Vision*
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package*
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits *if applicable in state
*For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion striving to break barriers and have a positive impact on the world.
We want to increase representation of all races genders and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the riders brand of choice. We are always looking for creative innovative and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications if you are ready to make a difference please apply and let us know how you can make an impact at Specialized!
See what we are up to onLinkedInInstagram and most importantly our #DogsofSpecialized.
Required Experience:
IC
About Company
Headquartered in Morgan Hill, CA, the passionate and creative teammates at Specialized have designed and manufactured the world's most innovative bikes and gear since 1974. Founded on the principle of performance and fueled by innovation, our focus on the rider and their needs is our ... View more
