Sr Manager, ServiceNow

Sr Manager ServiceNow

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 43500 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Job:

As a Sr Manager ServiceNow youll be part of Corporate Information Technology team working as an Remote employee. The new ServiceNow Leader will be responsible for driving the strategic alignment of ServiceNow initiatives with business objectives enforcing industry best practices and ensuring a disciplined approach to balancing standard platform capabilities with necessary customizations. This role will champion the maturity of ServiceNow as an enterprise platform fostering continuous improvement and scalability across the organization while maximizing value and minimizing technical debt

Youll get to:

• Drive the strategic vision planning and continuous improvement of ServiceNow as an enterprise platform aligning with organizational objectives and IT roadmaps.
• Establish and enforce governance frameworks to ensure ServiceNow implementations adhere to industry best practices regulatory requirements and compliance standards.
• Assess business requirements to determine appropriate use of standard (out-of-the-box) versus custom solutions minimizing technical debt and optimizing platform value.
• Lead mentor and develop ServiceNow team members fostering a culture of innovation and continuous learning.
• Collaborate with business and IT stakeholders to translate requirements into actionable technical solutions and ensure successful project delivery.
• Manage the end-to-end lifecycle of ServiceNow projects including conception deployment and ongoing support.
• Develop and maintain comprehensive documentation for platform configurations workflows and processes.
• Monitor system performance troubleshoot issues and implement enhancements to maximize platform functionality and reliability.
• Ensure seamless integration of ServiceNow with other enterprise systems and tools.
• Lead the evaluation integration and continuous enhancement of GenAI capabilities within ServiceNow to improve employee and back office experiences.
• Collaborate with our Data & Analytics AI team to design implement and optimize AI-driven workflows automation predictive analytics and natural language interfaces.
• Champion the adoption of GenAI solutions by identifying opportunities piloting innovation features and coordinating organizational change management to maximize value.
• Stay current with ServiceNow advancements GenAI and industry trends incorporating relevant updates into platform strategy.
• Prepare and present regular reports on platform usage performance and improvement opportunities to executive leadership.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

Functional Skills:

• Proven experience leading ServiceNow projects and teams with a strong track record of successful platform implementations and upgrades.
• Deep knowledge of IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) and related ServiceNow modules (IRM TPRM HRSD).
• Experience with platform governance including enforcing standards managing customizations and minimizing technical debt.

Behavioral Skills:

• Excellent project management problem-solving and analytical skills.
• Exceptional communication and interpersonal skills with the ability to work effectively with cross-functional teams and executive stakeholders.
• Demonstrated ability to drive change foster collaboration and lead teams in a dynamic fast-paced environment.

Education/Experience

• Undergraduate degree in Computer Science Information Technology or a related field; Graduate degree preferred.
• 7 years of experience with ServiceNow platform administration development and architecture including at least 3 years in a leadership or managerial role overseeing enterprise platforms.
• Strong understanding of ITIL processes and best practices; ITIL certification preferred.
• ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) or other advanced certifications preferred.

The Details:

Youll receive a competitive salary and a great benefits plan including:

• Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

#LI-NM1

#LI-Remote

The salary range for this position is $110600 - $178000

• This is the lowest to highest annual fulltime salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level geographic location job-related knowledge skills qualifications experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The salary range listed in this job posting reflects the range for the primary location specified.
• The salary range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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