Microsoft 365 Administrator Information Technologist II

Working/Functional Title

Microsoft 365 Administrator

Position Summary

The MSU Messaging and Collaboration team is seeking a Collaboration Technologies Specialist to design operate and support enterprisescale communication and collaboration services serving more than 100000 MSU customers. The team delivers secure reliable and highly available collaboration platforms that support the Universitys teaching research and outreach missions. Reporting to the Messaging and Collaboration Sr. Manager this position will be responsible for:

• Providing advanced technical support for Microsoftbased collaboration services by analyzing troubleshooting and resolving complex issues and ensuring timely highquality request fulfillment. The position triages and routes timesensitive collaboration incidents defines problem scope sets customer expectations and implements effective solutions escalating as appropriate. The role partners closely with distributed IT teams to maintain system reliability and optimize service delivery across the university environment.
• The specialist supports and troubleshoots Microsoft 365 collaboration technologies including Exchange Teams SharePoint OneDrive shared mailboxes and distribution groups. The role applies strong analytical and creative problemsolving skills to address complex technical and userexperience challenges while communicating clearly and professionally with customers and IT partners. Responsibilities also include documenting work and contributing to service documentation training materials and knowledgebase content that support continuous service improvement.

This position will be hybrid with an onsite expectation of 2 days per week. The ideal candidate will excel in a virtual environment where collaboration mentorship and team cohesion occur through tools like Microsoft Teams while also thriving in a selfdirected independent work environment.

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Reports Americas Best Colleges 2025. Located in East Lansing three miles east of the statescapitol the MSU community includes more than 12000 faculty academic and support staff as well as over 51000 students. MSU offers an extensive benefits package to its employees including health care prescription and dental coverage and a base retirement program with aUniversitymatching contribution as well as basic life addition MSU offers educational benefits including a course fee courtesy program and educationalassistance.

MSU Information Technology provides the primary leadership for strategic financial and policy initiatives affecting information technology (IT) across offers technology resources that support MSUs mission of providing education conducting research and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program with coursework in an information technology specialization related to the area of employment; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

• 3 years of hands-on experience working with Microsoft PowerShell the Office 365 Admin Center Microsoft Active Directory and/or Microsoft Azure Active Directory.
• 3 years of experience providing IT support to a large IT environment with some of that support being collaboration technologies like Microsoft 365 Teams and/or SharePoint.
• Microsoft Certified Solutions Expert (MCSE) or other certifications that enhance a role as a systems administrator.
• Experience focusing on large or complex Enterprise class infrastructures requiring creative and complex solutions.
• Experience providing IT solutions within a large academic environment.
• Interest and curiosity to learn new technologies.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.

Required Application Materials

Cover Letter

Resume

3 Professional References

Work Hours

STANDARD 8-5

Website

Bidding eligibility ends April 28 2026 at 11:55 P.M.