Complex Senior Catering Sales Manager Casa Marina Key West, A Curio Collection

What are we looking for

Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
Experience in supervision or management of 1-3 people.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()
Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-MD1

The newly renovated Casa Marina is seeking a Complex Senior Catering Sales Manager to join the Catering and Events team.

Casa Marina is located in the southernmost point in the U.S. Key West and embodies the elegance and character of Old Key West offering an exciting opportunity to be a part of this award-winning team. Nestled along the southern edge of the island overlooking more than 1100 feet of private beach this historic hotel has 311 rooms 4 food and beverage outlets and over 11000 square feet of banquet space.

The ideal candidate will have previous wedding sales experience. Both Delphi and OnQ experience is highly preferred.

Want to learn more Hotel Website Facebook Instagram YouTube

What will I be doing

Specifically your essential functions will be to perform the following tasks to the highest standards:

• To organize plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone email written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems products systems and processes.

• Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs.

• Regular attendance.

EOE/AA/Disabled/Veterans