Service & Warranty Manager
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Job Location:
Hyattsville, MD - USA
Yearly Salary:
$ 85 - 105
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Were hiring a Service & Warranty Manager to act as the front line for all post-install customer issues. This person is the rapid response responsible for owning service requests resolving problems quickly and ensuring a strong customer experience.
This is a field-heavy role where youll be working directly with homeowners holding crews accountable and building out a service/warranty team as the market grows.
What Youll Do
- Own all service & warranty issues in your market from start to finish
- Handling incoming issues quickly and efficiently
- Work directly with homeowners to resolve concerns in the field
- Hold subcontractors and crews accountable to quality standards
- Oversee service/warranty techs and/or project managers
- Ensure all work is completed to HGE standards
- Communicate clearly with customers and internal teams
- Help hire and build out a service/warranty team as the market grows
What Were Looking For
- Strong home remodeling background (exterior preferred roofing siding windows doors)
- Customer-facing experience with strong communication skills
- Ability to handle escalated situations and problem-solve quickly
- Experience managing teams subcontractors or project managers
- High accountability and urgency someone who doesnt let things sit
- One of us mentality team-first high standards no excuses
Preferred:
- Experience handling service & warranty work directly
- Experience overseeing project managers or service techs
Whats In It For You
- Base salary: $85K
- OTE: $105K
- Company vehicle gas card
- Health dental and vision insurance
- Opportunity to build and scale a team as we grow
If this sounds like you apply today and come build something big with us.
Required Experience:
Manager
About Company
About Us: Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us. Our mission is to provide ... View more
