PM Counter Server- Malvern

Counter Service at The Buttery is where hospitality and energy come together. Youre not just taking orders youre creating moments.

In this role youll be at the center of the action: sharing your knowledge of our breads pastries coffee and retail offerings while welcoming guests with warmth and genuine care. From beautifully packaging pastries to keeping our displays full and our space humming youll help bring the full Buttery experience to life every single shift.

Were looking for someone who thrives in a fast-paced environment loves being part of a strong team and takes pride in making people feel seen and cared for. If youre energized by connecting with the community creating amazing hospitality moments and being surrounded by great food youll fit right in. At The Buttery counter service isnt just a job its where connection happens.

We are currently looking to hire for our upcoming dinner service with shifts starting after 3pm. Full time and part time positions available. Hourly rate tips.

The Counter Service position is someone who has full knowledge of all food beverage and retail items in Malvern Buttery. They are responsible for delivering excellent customer service by greeting guests making menu suggestions packaging up/delivering food items and taking correct beverage orders. They manage transactions ensure the display of baked goods is well-stocked and appealing and maintain a clean welcoming environment for customers. The role requires strong communication multitasking and teamwork skills to ensure smooth and efficient service. This person will act as a brand ambassador of The Buttery and work in conjunction with the Service Lead to ensure an exceptional customer experience and a great working environment.

• Provide exceptional serviceby greeting customers warmly accurately taking orders and handling transactions with efficiency and care.

• Maintain a clean and welcoming environment ensuring all front-of-house areas displays and equipment are neat organized and up to health and safety standards.

• Support team operationsby restocking displays assisting with deliveries and reporting customer feedback or facility concerns to leadership.

• Uphold service standardsby collaborating with the Service Lead to maintain quality address customer inquiries and reinforce a positive respectful team culture.

• Contribute to team growththrough ongoing learning especially around coffee and tea offerings and by helping train new staff on service menu and brand values.

• 1 year of experience in high-volume coffee or a customer-facing role in food beverage or retail is preferred.

• Strong time management organization and communication skills with the ability to stay focused and efficient in a fast-paced environment.

• Genuine passion for hospitality with a love for great food and drink and a commitment to delivering exceptional service.

• Team-oriented and self-motivated with a positive attitude eagerness to learn and willingness to support and uplift others.

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.

• Dynamic Work Environment: Work in a fun supportive and dynamic environment where we take our work seriously but have fun while we do it.

• Employee Benefits: 401k PTO Sick Time Health Insurance Food/Beverage Discounts and more.

We believe in more than just serving exceptional food and drinkwe believe in fostering a community where great people comfort and quality converge.

The Buttery is many things:

• a great local eatery

• the village bakery & patisserie

• an exceptional specialty coffee shop

• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers lives. But most importantly we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.