Operations Manager Field

• Contributeto account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Serve as the pointof contact for customers responsible for coordinating all account activity and support.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPIs and metrics to customers and internally.
• Technical mentoring to Operations teams.
• Coordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning operational & business development meetings.
• Management supervision coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff/contractors working under WGNSTAR direction.
• Plan and take action to protect company & customer assets reputation and ensure business continuity.
• Complete timecard review and submission on weekly basis.
• Support peers with account coverage as required.

Requirements:

• 3 yrs experience in a management role directly managing personnel in aFab environment.
• 5 yrsexperience in the semiconductor industry.
• Customer friendly presentable and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
• IT proficient with ability to write clear coherent concise and professional emails letters & presentations.
• Strong interpersonal skills
• Fluency in English - Spoken & Written.

Physical Effort/Activities:
On a continuous basis will work in an office environment sit at a desk for a long period of time intermittently answer the telephone and use a computer to communicate. On an occasional basis in the performance of duties may be required to walk stand drive and lift up to 25 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g. H-1B O-1 etc). Additionally WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment encourages diversity in the workplace and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender background ethnicity culture education and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations we support individual and group sponsorships for local sports and those that are vulnerable in society.