Sr. Director, UX

About SimpliSafe

Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days typically Tuesday Wednesday or Thursday working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring

Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Role Overview

We are seeking a Senior Director of UX Design Research & Content Strategy to own experience strategy across our full product portfolio: app web hardware interfaces and the end-to-end customer lifecycle. This is a key leadership role with a hands-on expectation: you will set organizational direction build and develop the team and engage directly on the work that matters most. You will sit on CPOs leadership team for product planning and investment decisions and you are expected to drive UX research and content as a unified business function. You will inherit a team of 12 (designers researchers and content strategists) and a function with real capability and momentum. The opportunity is to elevate what exists not build from zero. SimpliSafes UX research and content capabilities have grown substantially; this role is the next chapter: moving the function from craft-focused to outcome-accountable from reactive to proactive and from team-level to enterprise-level influence.

Key Responsibilities

Strategy Execution & Organizational Leadership

• Own the multi-year UX vision across SimpliSafes digital and physical products; define how design research and content strategy are structured staffed and measured as business outcomes (activation retention plan upgrade conversion) driving Customer Lifetime Value (CLV).
• Establish a scalable design system and experience language across App (iOS/Android) web and hardware interfaces.
• Own content strategy as a first-class discipline: ensure that the words labels flows and in-product messaging across the SimpliSafe experience are purposeful and consistent.
• Set and enforce how UX integrates into the product development process from discovery through post-launch; ensure design and content intent survive the handoff to Engineering.
• Recruit develop and retain high-caliber designers researchers and content strategists; build managers who operate with autonomy freeing you to lead at the organizational and strategic level. Continuously raise the bar: elevate the teams output hold individuals to business outcomes and build a culture where good work is distinguished from great work.
• You will need to personally produce work on the highest-stakes problems where the team needs a standard set by example.

Research as a Business Decision Tool

• Mature the research function from execution-focused to decision-driving: establish the standard that every study is scoped around an open business question and build the teams capability to hold that bar. Build a culture that treats research as a tool for answering open questions not for validating assumptions or generating stakeholder comfort.
• Translate business questions into precise research questions before any study is scoped. Drive the discipline of asking: what decision hangs on this answer and what would we do differently depending on what we learn

AI-Augmented Design & Research

• Lead adoption of AI tools across design and research workflows to raise quality compress cycle times and free the team for higher-judgment work. You must be a practicing user of these tools yourself.
• Set standards for where AI augmentation is appropriate (generative ideation design iteration qual synthesis at scale) and where human judgment is non-negotiable (strategic framing cross-functional influence).
• Partner with Engineering and Product Management to ensure that where AI enters customer-facing products the UX standards for transparency trust and error recovery are defined by this function.

Cross-Functional Influence

• Operate as a peer to VP/Director-level leaders across Product Engineering Industrial Design Marketing and CX. Lead UX in executive reviews and investment decisions; frame experience trade-offs in business terms.
• Partner with Industrial Design to maintain hardware/software continuity as a coherent end-to-end experience.

What Were Looking For

Required

We dont expect candidates to have led in every dimension of this role. Were looking for depth in most areas and the intellectual drive to grow into the rest.

• 15 years in UX Design UX Research Content Strategy or a combination; at least 6 years leading multi-disciplinary experience organizations (design research content) including org design hiring and operating model ownership.
• Demonstrated track record of UX and content strategy at the executive level in a consumer-facing DTC company with measurable contribution to business outcomes (conversion activation retention revenue).
• Proven working depth across design research and content strategy disciplines; you must have sufficient depth to raise the quality bar accelerate the teams growth and produce directly on the highest-stakes work.
• Demonstrated research discipline: experience building or running a research function where studies are scoped around open business questions. Able to say no to research that lacks decision context.
• C-suite-level influence through business fluency and clear thinking.
• Hands-on fluency with AI design and research tools: personal usage a formed point of view on where they add value and demonstrated experience driving team adoption.

Preferred

• Experience in hardware plus software environments (IoT connected home consumer electronics). Strong candidates with exceptional depth in digital DTC and limited hardware background are encouraged to apply.

What Values Youll Share

• Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.

The target annual base pay range for this role is $244000 to $357000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages including base pay taking into consideration employees job-related skills experience qualifications work location and other relevant business factors.

Beyond base pay we offer a Total Rewards package that may include participation in our annual bonus program equity and other forms of compensation in addition to a full range of medical retirement and lifestyle benefits. More details can be found here.

Were committed to fair and equitable pay practices as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .