Staff Software Engineer, Patient Experience

About us

At Pomelo Care we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field we provide a continuous circle of supportfrom the first steps of family building and the complexities of pregnancy to the nuances of postpartum pediatric and midlife care. We arent just a clinic; we are a multidisciplinary engine of clinicians engineers and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch technology-driven platform we identify risks early and deliver deeply personalized 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes raising the standard of care for families nationwide.

Our engineering team is the engine behind our virtual care platform building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If youre passionate about using technology to do real tangible good in the world wed love to meet you.

We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration and our San Francisco office is available for those who enjoy working together in person.

Why This Role Matters

We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we can start providing care the more likely we can affect outcomes. That all starts with the patient experience: building features that check in with patients throughout their journey provide them the best next step for their care triage their urgent needs make it simple to get high quality care and help them feel supported. This role sits at the center of that mission.

What Youll Do

As a Staff Software Engineer on the Patient Experience team youll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey. You will:

• Lead the technical direction for our mobile development strategy and patient-facing apps shaping how tens of thousands of patients experience Pomelo
• Rapidly prototype and ship features in our patient mobile and web apps alongside design and product using AI tools to move fast and test ideas that meaningfully improve engagement and retention
• Help steer product direction for how we support and retain patients in their critical first month with Pomelo when the window to affect outcomes is widest
• Talk directly to patients and partner with product design and clinical teams to turn real needs into real features
• Mentor and grow junior engineers raising the bar for the whole team
• Set the technical standards architecture patterns and development practices that our patient-facing products are built on

Problems Youll Dig Into

• How do we get patients proactively engaged in their own care
• How do we personalize the patient experience to specific needs and interests while meaningfully moving outcomes
• How do we build habits so that patients check in with us first when problems come up during their pregnancy
• How do we keep patients engaged without always requiring direct clinical intervention

Tech Stack

Expo React Native React TypeScript Kotlin SQL

Who You Are

• You have deep experience building and shipping consumer or patient-facing products whether mobile web or both
• Youve served as a technical lead on a team setting architecture direction and mentoring other engineers
• You have strong opinions loosely held about how to build great user experiences
• Youre comfortable working across the full stack and moving quickly in a startup environment
• Youre keeping up with trends in LLM coding agents to multiply your engineering impact
• You enjoy collaborating closely with product and design not just executing on specs

Well be especially excited if you:

• Have experience with React Native or cross-platform mobile frameworks
• Have experience building products in healthcare wellness or other high-trust consumer domains
• Have worked on engagement retention or onboarding flows and understand what makes users stick around
• Have prior experience with AI/ML or building agent-based systems

Why You Should Join

By joining Pomelo you will help shape the future of a fast-moving well-funded and mission-driven startup that always puts the patient first. You will learn grow and be challenged and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events guides thousands of Q&A questions and opportunities for 1-1 mentorship)

At Pomelo we are committed to hiring the best team to improve outcomes for all mothers and babies regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds including but not limited to race age sexual orientation gender identity and expression national origin religion disability and veteran status.

Our salary ranges are based on paying competitively for our companys size and industry and are one part of the total compensation package that also includes equity benefits and other opportunities at Pomelo accordance with New York City Colorado California and other applicable laws Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors including qualifications for the role experience level skillset geography and balancing internal equity. Given that this role is open to candidates of different skill levels determining a salary range is challenging. A reasonable estimate of the current salary range is $220000 to $260000. We expect most candidates to fall in the middle of the range.

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Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @.

If you receive a message that seems suspicious we encourage you to pause communication and contact us directly at to confirm its legitimacy. For your safety we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft please contact your local law enforcement agency or another trusted authority for guidance.