Project Manager Implementations & Onboarding (Bilingual English/Spanish Required)

Location: Boca Raton FL
Work Schedule: Full-Time In-Office (MondayFriday)
Reports To: Director of Implementation (Onboarding Team)
Compensation:$70000 minimum annual salary Benefits and Bonus

About GRUBBRR

GRUBBRR is a leader in self-ordering and guest engagement technology transforming how commerce is transacted across restaurants retail hospitality stadiums/arenas and government environments.

Our platform powers high-volume real-world operations through self-service kiosks POS KDS digital menu boards online ordering and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the worlds most recognizable brands.

Role Summary

GRUBBRR is seeking a bilingual (English/Spanish) Project Manager Implementations & Onboarding to lead the end-to-end delivery of complex multi-location deployments across enterprise clients including national franchise systems large venues and public sector organizations.

This is a high-visibility client-facing role responsible for balancing scope timeline budget technical execution and stakeholder alignment across sophisticated implementations involving hardware software and integrated payment systems.

You will serve as the single point of accountability for successful delivery coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization.

This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments operates comfortably at both strategic and execution levels and takes full ownership of outcomes.

Why Bilingual Capability Matters

GRUBBRR deployments often involve diverse multi-layered operational teams including frontline staff site operators and support personnel where Spanish is frequently the primary language.

Success in this role requires the ability to:

• Lead training onboarding and operational discussions in both English and Spanish

• Communicate effectively across executive stakeholders and on-site teams

• Ensure clarity adoption and alignment across all levels of the organization

What Youll Do

Project Planning & Enterprise Delivery

• Create manage and maintain detailed project plans timelines and milestones across multiple concurrent implementations

• Deliver projects on time within budget and aligned to scope and quality standards

• Monitor progress identify risks and proactively adjust plans to ensure successful outcomes

• Track resource utilization and align projects with staffing and budget expectations

Customer & Stakeholder Leadership

• Serve as the primary client interface throughout the implementation lifecycle

• Build trusted relationships with enterprise stakeholders franchise operators venue leadership and government counterparts

• Lead complex conversations related to scope timelines budgets and change management

• Document and communicate key decisions risks and escalations clearly and professionally

Cross-Functional & Technical Coordination

• Drive execution across Product Engineering QA Operations and Customer Success

• Facilitate requirements gathering and contribute to development of project deliverables

• Coordinate creation of technical design documentation with Product Owners Architects and Developers

• Identify opportunities to leverage the full GRUBBRR platform to meet client objectives

Deployment Configuration QA & UAT

• Support configuration and customization of GRUBBRR solutions across deployments

• Develop and review QA and UAT scripts

• Lead User Acceptance Testing (UAT) including coordination execution and formal client sign-off

• Oversee site readiness deployment coordination and go-live execution

• Create training materials and deliver onboarding sessions in English and Spanish

Governance Reporting & Continuous Improvement

• Facilitate project status reviews and executive-level updates

• Define success metrics and lead post-implementation retrospectives

• Identify opportunities to improve delivery processes scalability and efficiency

• Reinforce standardized implementation frameworks and lifecycle methodologies

What Success Looks Like

• Consistent delivery of on-time on-budget high-quality implementations

• Strong trust-based relationships with enterprise clients and internal stakeholders

• Clear governance communication and documentation throughout the lifecycle

• Seamless transition from implementation to ongoing customer success

• Continuous improvement in onboarding efficiency and scalability

Required Experience & Qualifications

• Fluency in English and Spanish (professional working proficiency required)

• Bachelors degree in Business IT Communications or equivalent experience

• 37 years of experience in project management implementation or enterprise onboarding

• Experience managing complex multi-site or enterprise-level deployments

• Demonstrated ownership of scope timelines budgets and delivery outcomes

• Strong stakeholder management skills including communication with Director and executive-level clients

• Proven ability to manage multiple concurrent high-complexity projects

• Strong negotiation conflict resolution and escalation management skills

• Comfortable working closely with technical teams reviewing designs and supporting deployment activities

• Must be able to work full-time in the Boca Raton office

Nice to Have

• Experience in hospitality technology POS kiosks or fintech/payments

• Background working with franchise systems stadiums/arenas or government clients

• Familiarity with QA UAT and structured delivery methodologies

• Experience mentoring junior team members

• PMP or equivalent certification

Why Work at GRUBBRR

• High-impact role with true ownership and accountability

• Work on cutting-edge self-ordering fintech and AI-driven technologies

• Exposure to large-scale high-visibility enterprise deployments

• Entrepreneurial environment within a rapidly scaling company

• Collaborative performance-driven culture

• Beautiful Boca Raton office designed for innovation and teamwork

• Equity opportunity in a high-growth company

• Be part of a platform transforming how customers interact with businesses globally