Quality Management Director – Mental Health & Crisis Services

At Easterseals PORT Health (ESPH) our mission is rooted in empowering individuals and strengthening communities. We are seeking a Quality Management Director with expertise in adult mental health services particularly crisis focused and intensive service models such as ACT (Assertive Community Treatment) MCM (Mobile Crisis Management) and IPS (Employment) Services.

This isnt just a job you will help shape systems that support individuals during their most vulnerable moments and ensure services reflect dignity safety and recovery-oriented care.

Your Role in Our Mission

As the Quality Management Director Mental Health & Crisis Services you will oversee quality compliance and accreditation activities for adult mental health crisis and employment programs. You will serve as a subjectâmatter expert in regulations evidenceâbased models and quality standards that support individuals with serious mental health disorders and highâacuity needs.

This role provides statewide onâsite and remote consultation and reports to the Chief Compliance Officer.

Why Join Us

At ESPH we invest in leaders who care deeply about outcomes staff support and systemâwide this role your work will directly affect crisis response care coordination and the quality of services for adults with complex mental health needs.

This is a hybrid role with remote work from home and travel to service sites located in NC. We also offer a competitive benefits package for benefitsâeligible positions.

Compensation & Benefits

• Competitive salary: $ annually for this full-time exempt position
• Paid time off and paid holidays
• Full benefits package including Medical Dental and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support
• Public Service Loan Forgiveness (PSLF) qualifying employer

What Were Looking For

• Bachelors Degree in a human servicesrelated field from an accredited institution (required)
• Minimum of 4 years of experience in adult mental health services including crisis services ACT MCM IPS or similar highâintensity programs
• Strong understanding of mental health regulations CARF crisis protocols and service model fidelity
• Experience with accreditation audits and quality improvement processes
• Strong written verbal and interpersonal communication skills
• Valid drivers license auto insurance and ability to travel statewide

What Youll Do

Quality Improvement & Performance Management

• Collaborate with programs for continuous quality improvement on these measures.
• Develop measurement criteria for quality improvement initiatives and ensure criteria are used consistently to provide valid and reliable results.
• Participate in deployment of patient satisfaction surveys and reporting of results.

Consultation Training & Program Support

• Provide regular on-site consultation statewide to programs; provides training guidance and support on assurances compliance and improvement efforts.
• Provide technical and clinical expertise regarding regulatory questions.
• Convene and lead ad hoc committees as needed to ensure service line initiatives are implemented consistently and effectively.

Accreditation Compliance & Audit Oversight

• Participate and lead accreditation activities to ensure continuous accreditation for agency.
• Assist with the development of new and revised policies and procedures in compliance with state and federal regulations.
• Oversee and coordinate audit and recoupment activities.
• Participate in and help facilitate quarterly Quality Management Committee meetings.
• Participation in fidelity reviews for Evidence Based Programs and collaboration with programs to ensure fidelity to the models.

Risk Management Human Rights & Safety

• Facilitate and participate in quarterly Human Rights Committee meetings.
• Facilitate and participate in Internal Risk Assessments to ensure compliance prior during and following critical incidents.
• Investigate complaints and grievances and reports findings to other departments and oversight agencies as appropriate.
• Reports to Chief Compliance Officer updates service line issues that impact the agency.

Ready to Apply

Join a team where workisnt just something you do its a purpose. Bring your expertise to a mission that matters.Apply now at or send your resume to .

**Voted Raleighs Best Nonprofit Organization and Raleighs Best Mental Health Services two years in a row!**

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner providing exceptional services in disability mental health and substance use to help our neighbors live their best lives. Purpose dedication and empathy drive our in-person and telehealth service delivery. Our 2600-member team provides more than 10.2 million hours of meaningful support to 40200 kids adults and families in 11000 home facility and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture Different Voices Embracing Potential Authentic Self and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Required Experience:

Director