Sr. Manager, Workplace Experience

About Betterment

Betterment is a leading technology-driven financial services company that offers investing savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission to empower people to build wealth with confidence and ease. Were headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office with no required office days during the summer and winter holidays).

About the Role:

We are seeking a Sr. Manager Workplace Experience to lead our in-person and virtual workplace strategy and operations. Reporting to the Sr. Director HR & Workplace Experience you will oversee day-to-day operations at Betterments HQ in NYC and ensure an exceptional employee and visitor experience.

You will develop and scale processes programs and policies that support our growing workforce. Acting as a thought partner to Leadership you will align engagement strategies with business priorities identify gaps and implement high-impact employee-centric solutions that enhance key moments across the employee experience.

This role is based out of our NYC office. Below weve reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location experience and performance. The range listed is just one component of Betterments total compensation package for employees.

• New York City: $120000 - 140000

We offer a competitive equity package health dental and vision benefits life and AD&D short-term and long-term disability insurance EAP commuter and parking benefits FSA/HSA and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus. For jobs based out of our NYC HQ we require in office attendance Monday through Thursday weekly.

A Day in the Life:

• Create a positive and stimulating environment in line with Betterments culture and values
• Serve as a primary point of contact for staff and vendors and lead employee programming events and communications that strengthen community and connect distributed teams to Betterments mission
• Lead the design of company events like happy hours company updates holiday celebrations wellness activities and more
• Craft a repeatable framework or playbook for maintenance and operations that ensures our workplaces will operate at the highest functionality possible
• Contribute to and manage workplace operating expense forecast and capital plan for construction and design projects in coordination with long-term headcount and location forecast from Finance and People Partners
• Oversee day-to-day office operations including visitor management and shipping/receiving mail and packages ownership of food and beverage programs and workplace safety protocols.
• Supervise all facilities-related issues including property management security janitorial and repairs as needed
• Ensure best in class approach to defining measuring and assessing employee experience and follow up action planning working in strong partnership and collaboration across the People Team to bring this to life
• Manage office renovations and moves as needed working with internal and external partners to ensure all parties are aligned on plans

What Were Looking For:

• 5 years of experience leading office management and developing a direct team driving strong performance outcomes
• Extensive experience supporting in-office and remote employees
• Experience leading office budgeting furnishing office operations vendor management and maintenance
• Passion for excellent customer service and delivering on small details while maintaining focus on the long-term big picture
• Experience with forecasting adhering to budgets and managing costs
• Skilled in incident management and emergency/crisis response teams and efforts
• Ability to communicate and partner with multiple stakeholders including senior executives to get things done
• Experience working in corporate or high-growth settings with direct real estate experience (including office moves renovations and buildouts) providing leadership in site selection design and construction

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact always laddering up to our mission: making peoples lives better.

We set audacious goals

We set them for the company our customers and ourselvesand we wont stop until we reach them. We dont just show up; we give our all then celebrate our wins.

We value all perspectives

When we collaborate were at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits including: medical dental and vision insurance; life and AD&D insurance; STD and LTD benefits including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 7 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Lunch from our in-house chef at our NYC headquarters

What happens next

Well take a few weeks to review all applications. If wed like to spend more time with you well reach out to arrange next steps which will include 3-4 sets of meetings with your future colleagues.

In the interview process well look to learn more about your skills experiences capabilities and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role we may ask you to complete a case study exercise or technical assessments as we want to collect a robust set of data points to better inform our decisions.

On average it takes us around 3-5 weeks to make a hiring decision depending on your availability and sense of urgency. As a best practice we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that as we usually receive an overwhelming number of applications for open positions were unable to offer individual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career and our Recruiting Team is here to support and advocate for you through the interview process!

Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process please reach out to your recruiter.

Please note that in any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Come join us!

Were an equal opportunity employer and comply with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex gender (including gender nonconformity and status as a transgender or transsexual individual) sexual orientation marital status age physical or mental disability citizenship past current or prospective service in the uniformed services predisposing genetic characteristic domestic violence victim status arrest records or any other characteristic protected under applicable federal state or local law.

E-Verify Statement

Betterment participates in E-Verify. We will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
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E-Verify Notice (Spanish)
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CPRA Language - CA Applicants ONLY

We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected request deletion or to make updates to your candidate profile please email .