AMLKYC Manager

It is an exciting time to join us at Redmayne Bentley. After recently celebrating our 150th year in business we are embarking on the next stage of our firm-wide strategy to build improve and develop upon our strong historic foundations.

As our AML/KYC Manager you will undertake a key day to day management role across our Operations team who act as our first line of defence against Financial Crime.

You will be responsible for maintaining high service standards as well as taking an active role in training coaching and developing your team ensuring they have the skills and confidence to excel.

By rolemodelling our values and behaviours you will lead by example in consistently delivering excellent client outcomes.

As part of our Stand Together and Stand Out culture you will collaborate openly with others offer support where its needed and demonstrate a commitment to delivering excellent outcomes for our clients.

What youll do

In this role your main priorities will be:

Workload Management

• Manage the daily operations of the KYC/AML team handling onboarding periodic reviews and trigger events.
• Monitoring workloads to ensure all customer files are completed accurately in line with policy procedures and risk appetite.
• Oversee the allocation of work monitor caseloads and ensure SLAs and KPIs are consistently achieved.

Team Leadership & Development

• Coaching and evaluating team members tackling challenges proactively and positively.
• Creating a team environment that is energised supportive and focused on shared success.
• Supporting team members with their personal and professional development.

Quality Assurance & Risk Control

• Perform or oversee quality checks on KYC files ensuring accuracy completeness and consistency.
• Identify and escalate highrisk or complex cases (PEPs sanctions hits adverse media) to second line Financial Crime team.
• Act as the first point of escalation for analysts and provide decision-making guidance.
• Monitor trends in errors defects or control gaps and implement improvements.

Maintaining Standards

• Promoting a culture of excellent client outcomes ensuring the team prioritises customer care and operates in line with Consumer Duty expectations.
• Ensuring the team consistently meets service standards aligned with regulatory requirements and the expectations of our branch network.

Further details on your responsibilities can be found via the job description attached to this advert.

What We are Looking For

Qualifications Experience & Knowledge

• Holds at least 1 of CISI Level 3 Investment Operations Certificate qualification or ICA Advanced Certificate/ Diploma in Anti-Money Laundering (AML) and committed to obtaining the other within a maximum of two years.
• Proven experience in coaching and developing people with the ability to provide clear constructive feedback.
• Strong operational background in KYC/AML processing within a first line environment.
• Minimum 3 years experience managing high volume onboarding or review teams.
• Solid understanding of CDD EDD PEP/sanctions screening and document verification.

Skills & Behaviours

• Strong Analytical and ProblemSolving Skills - able to confidently identify root causes assess weaknesses and drive process improvements.
• Client Focused consistently keeping client outcomes at the heart of decision making.
• Collaborative Team Player builds strong relationships with other teams and stakeholders.
• Effective Communicator demonstrates excellent written and verbal communication skills.
• Proven Leader able to lead by example and build a positive high performing team culture.
• Resilient & Adaptable demonstrates sound judgement effective prioritisation and high-quality outputs when faced with critical deadlines
• Strong Risk & Control Mindset maintains robust controls as well as high standards of delivery.

At Redmayne Bentley our goal is to provide excellent personal investment services that enhance clients wealth.

It is an exciting time to be part of our firm having recently launched our new five-year business plan to improve grow and accelerate. We will achieve this through seeking operational and productivity improvements growing the investment management and financial planning services leveraging and protecting existing income lines and considering new acquisition opportunities.

As one of the UKs largest independent investment management and stockbroking firms we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn grow and develop across the financial sector.

Our friendly inclusive and collaborative environment rewards hard work with generous perks and benefits and we are genuinely committed to your wellbeing through our industry commended &You wellbeing framework.

Our future looks more exciting than ever come and share it with us.