Territory Coordinator

Pivot HR Services is pleased to present this Territory Coordinator opportunity on behalf of our valued client Associated Fire Safety Group.

Associated Fire Safety Group - Territory Coordinator

Office Location: Burnaby BC

Work Schedule: Full-time Monday to Friday

Work Arrangement: In-office position

Starting Salary range: $58000 - $65000 annually

About Us:

Since 1994 Associated Fire Safety Group has proudly served Western Canadas Fire and Rescue Services. With dedicated Maintenance Apparatus and Equipment divisions we deliver trusted products expert service and reliable support. Our team is committed to helping first responders stay prepared protected and ready when it matters most.

Role Overview:

The Territory Coordinator plays a key role in supporting Territory Managers and delivering a high standard of customer care across an assigned region. Acting as a central point of coordination this role ensures seamless execution of the sales process from opportunity creation through to order fulfillment shipment and follow-up.

Working in a fast-paced in-office environment the Territory Coordinator collaborates closely with sales purchasing warehouse and finance teams to ensure customer needs are met efficiently and accurately.

Key Responsibilities:

Sales & Order Coordination

• Collaborate with Territory Managers to create and manage opportunities within the ERP system
• Prepare and deliver estimates with a focus on timely same-day turnaround
• Issue order confirmations and manage order lifecycle from approval to fulfillment
• Track open sales orders shipments and opportunities
  

Logistics & Customer Support

• Coordinate shipments with the warehouse including direct and consolidated deliveries
• Communicate shipping instructions and timelines to customers and Territory Managers
• Liaise with Purchasing on lead times special orders and bulk purchases
• Support warranty claims and product returns including case creation and follow-up

Customer Account & Data Management

• Maintain accurate and up-to-date customer information including contacts shipping details and billing information
• Work with Finance to understand accounts receivable status and communicate updates to Territory Managers
• Provide regular reporting on account status open orders and customer activity

Cross-Functional Collaboration

• Partner with internal departments including Purchasing Finance Warehouse and Technical Services
• Coordinate with product specialists on specialized orders (e.g. sizing customization delivery timelines)
• Support internal reporting process improvements and team initiatives
• Participate in territory and sales meetings

Qualifications and Skills:

• 2 years of experience in a sales support customer service or coordination role
• Post-secondary education in Business Administration or a related field is considered an asset
• Strong written and verbal communication skills
• Highly organized with strong time-management and prioritization abilities
• Comfortable working across teams and managing multiple tasks in a fast-paced environment
• Digitally proficient (ERP/CRM systems Excel and Microsoft Office/Google Suite)
• Strong attention to detail with a high level of accuracy
• Strong sense of ownership accountability and follow-through
• Customer-focused mindset with a proactive approach to problem-solving
  

What We Offer

• Competitive compensation and comprehensive extended medical benefits
• Generous paid holidays and vacation time
• A collaborative growth-oriented and supportive work environment
• Opportunities to contribute ideas take initiative and shape company initiatives
• A positive team culture that values hard work collaboration and continuous improvement

Application Information:

On behalf of our client Associated Fire Safety Group Pivot HR Services invites interested candidates to submit their resume and cover letter by Tuesday April 28th clearly outlining how their experience aligns with the qualifications listed above.

Associated Fire Safety Group is an equal opportunity employer that values diversity equity and inclusion. We welcome and encourage applications from individuals belonging to equity-seeking groups and invite candidates to self-identify if they wish.

We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process please contact us at

Required Experience:

Senior IC