3PL Customer Service Rep

3 PL Customer Service Representative (CSR)
Location: Dunmore PA
Department: Warehouse Operations / Logistics Coordination

About CA Global

CA Global (also known as C & A Marketing Inc.) is a privately held global manufacturer distributor brand builder and online retailer of consumer products and electronics headquartered in Edison.

We bring innovative and desirable products to market across a wide range of categories including electronics lifestyle recreation home kids and pet products.

Were Looking for People with Entrepreneurial Spirit

Working at CA Global means being part of a team that values ambition passion and entrepreneurial drive. Our employees are our most valuable asset and our success is built on their commitment to excellence. We are dedicated to success yours and ours.

Job Summary

The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of contact for order inquiries shipment tracking billing and dispute resolution inventory concerns and service escalations. The CSR ensures accurate timely order fulfillment while maintaining a high level of client satisfaction.

Key Responsibilities

• Act as the primary point of contact for assigned 3PL accounts via phone email and client portals
• Manage and route outbound orders in accordance with customer-specific routing guides and carrier requirements
• Interpret and apply routing guide instructions to ensure compliance with retailer and distributor standards (e.g. delivery windows labeling packaging)
• Coordinate shipments by scheduling pickups and working with third-party logistics providers and freight carriers
• Monitor daily order activity to ensure timely and accurate fulfillment across all channels
• Proactively communicate order delays shipment issues and routing conflicts to customer service teams and channel managers
• Maintain accurate and up-to-date shipment data within ERP and WMS systems
• Prepare shipping documentation including labels and bills of lading (BOLs)
• Generate and distribute regular reports on logistics performance and order fulfillment
• Support warehouse operations by prioritizing orders based on delivery deadlines and routing requirements

Requirements

• 12 years of experience in logistics coordination order fulfillment or warehouse customer service
• Working knowledge of routing guides and vendor compliance requirements
• Experience using ERP and WMS systems
• Strong written and verbal communication skills
• Excellent organizational problem-solving and attention-to-detail skills
• Proficiency in Microsoft Office particularly Excel and Outlook
• Ability to manage multiple priorities in a fast-paced deadline-driven environment

Preferred Qualifications

• Familiarity with EDI systems and retailer compliance platforms (e.g. SPS Commerce RetailLink)
• Experience supporting major retail partners such as Walmart Target or Amazon
• Basic knowledge of freight terms (e.g. FOB prepaid collect) and shipping documentation

Compensation & Benefits

• Competitive hourly rate
• Comprehensive benefits package (health dental vision 401k PTO)

• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (FSA medical & dependent care)

• Company-paid life insurance Short-Term Disability Long-Term Disability and AD&D

Time Off & Work-Life Balance

• Paid Time Off (PTO)
• Paid company holidays
• Bereavement leave
• Jury duty leave

Additional Perks

• Employee product discounts
• Referral bonus program
• Company events and team-building activities

For immediate consideration please send your resume to or apply at Agencies