Technical Support Officer

• West Suffolk Council

• Address:Bury St Edmunds Suffolk IP33 3YU

• Salary:29540 - 32597 per annum

• Hours:37 hours per week

• Contract:Permanent

• Reference:0702

About the role

We are looking for an efficient enthusiastic and solutions focused individual to join our Legal Services team which is shared across West Suffolk Council and Babergh and Mid Suffolk District Councils (the Councils) (Legal Services).

In this varied role you will be part of the legal business support team providing administrative support across the specialist areas of Planning Regulatory Commercial and Property law. You will work with and provide support to lawyers and other colleagues on legal matters producing template documents responding to enquiries managing information and data on a case management system. You will develop your knowledge in all areas within the legal team to ensure resilience in the support function.

What you will need

You will possess excellent administration communication and IT skills including use of Microsoft Word Outlook and Excel with proven experience of working with databases and IT systems; the ability to work under pressure and meet deadlines and be highly organised with an attention to detail and accuracy. These are all essential for this role. You will be a highly motivated self-starter with a huge amount of enthusiasm a team player with a willingness to adopt a flexible approach to your work.

Experience in a legal environment or working with a case management system is not essential as training will be provided however you will have the willingness and ability to learn and develop your knowledge.

Why work for us

Our benefits include:

• holiday entitlement of 25 days increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)

• generous pension scheme contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%

• life assurance a payment of three times your annual salary

• flexible working options to enable work/life balance

• agile working - ability to work in the office and from home

• access to a unique employee benefits package which includes discounts and cashback on supermarkets high street shops holidays mobile phones electrical goods savings and loan schemes and many other products and services

• salary sacrifice benefits including Cycle to Work scheme Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)

• rail and bus staff discounts

• a range of Health and Wellbeing initiatives including an employee assistance programme

• discounted membership at Abbeycroft Leisure centres

• a culture of learning inspiring staff to focus on continuous learning

• modern office accommodation.

If this is a challenge that you are interested in we would like to hear from you.

For more information

For an informal discussion and further information please contact Michelle Brown Business Support Team Leader on or email: .

How to apply

To apply please visit our website.

Please note we are unable to accept CVs please follow the online application process to apply.

Closing date: 28 April 2026.

Interview date: 11 May 2026 or 12 May 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.