B2B Associate
Job Summary
Salary:
21.67 ph to 28.27 per hour PAYE
B2B Associate Role:
- Act as a customer triage and first point of contact for inbound customer enquiries
- Route priority accounts and complex enquiries to the appropriate internal teams.
- Ensure all interactions and materials shared align with the latest approved brand materials.
- Accurately document customer interactions decisions and outcomes within relevant tracking tools or CRM systems.
- Manage enquiries currently received via multiple channels.
- Experience in a customer-facing triage coordination or operational role.
- Ability to assess prioritise and route enquiries using defined frameworks.
- High attention to detail with strong documentation and organisational skills.
- Familiarity with ABPI Code of Practice or similar compliance frameworks.
- Knowledge or experience in Diabetes Obesity or related therapy areas would be an advantage.
Our client is one of the largest pharmaceutical companies in the world. They focus on finding answers for some of the worlds most urgent medical needs.
Apply:
For more information or to apply for this B2B Associateplease contact the Key Accounts Team on or email Please quote reference 180 320.
It is essential that applicants hold entitlement to work in the UK.
Please note:This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
About Company
100 employees
Every business is now operating in an environment that’s susceptible to change. idibu has evolved against this changing backdrop. Whether driven by legislation, technology, customer demand or the economy, businesses now need to be agile and fleet of foot to ensure they can attr ... View more