Donor Services & Estates Officer

Donor Services & Estates Officer

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 $113 926 - $123302 (depending on experience) 17% super leave loading
• Location: UNSW Kensington Campus NSW (hybrid)

About UNSW:

UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community; a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. Its the reason were one of the top 20 universities in the world and a member of Australias prestigious Group of Eight. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

Why Your Role Matters:

Working within the Advancement Services team the Donor Services & Estates Officer plays a pivotal role in leading the Universitys processing of philanthropic funding and the administration of estates. The role oversees the team responsible for the accurate and timely processing of inbound philanthropic income including receipting reporting and reconciliation and pledge and invoice administration.

The position applies specialist expertise in philanthropic financial operations estate administration and compliance to ensure the integrity of philanthropic income.

The role acts as the Universitys recognised subject matter expert for complex gift processing estate administration and trust distributions providing advice to Advancement Finance Legal Governance and business units. The role contributes to the development and continuous improvement of University-wide frameworks systems and procedures governing philanthropic income management and estate administration and supports consistent institutional decision-making regarding philanthropic income management and estate administration.

The role reports to the Donor Services and Compliance Manager and has three direct reports.

Key Responsibilities:

• Serve as the Universitys recognised subject matter expert for gift processing and estate administration applying specialised professional expertise to provide authoritative advice across Advancement Finance Legal Governance and business units on complex philanthropic transactions and policy interpretation.
• Represent the University externally in estate administration negotiating with executors solicitors and trustees and coordinating institutional responses to complex estate matters.
• Lead the gift processing team to ensure accurate and timely processing receipting and reconciliation of philanthropic income.
• Lead the design and implementation of University-wide frameworks methodologies and system improvements supporting the effective processing and governance of philanthropic income.
• Coordinate complex stakeholder interests across Advancement Finance Legal and recipient business units to resolve issues relating to philanthropic income and estates.
• Provide resolution and escalation management for complex or high-risk philanthropic transactions.
• Lead the end-to-end governance and administration of philanthropic estates and trusts ensuring compliance with legal obligations donor intent and University financial governance frameworks.
• Ensure the integrity and compliance of philanthropic income processing and estate administration through the application of financial governance controls risk management practices and adherence to University policy and regulatory obligations.
• Develop review and adapt operational procedures and governance controls relating to gift processing and estate management to ensure alignment with University policy frameworks regulatory obligations and emerging operational requirements.
• Provide strategic advice to the Donor Services and Compliance Manager and contribute to institutional decision-making regarding complex philanthropic transactions estate administration and governance matters.
• Influence and shape institutional practice in philanthropic income processing by contributing to cross-University initiatives systems improvements and governance frameworks.

Skills and Experience:

• Diploma or equivalent combination of qualifications or work experience.
• Demonstrated experience in high-volume complex data administration maintaining accurate records process mapping and procedure development.
• Demonstrated well-developed administrative problem-solving and information management skills.
• Well-developed time management and organisational skills with the ability to work well under pressure and manage multiple tasks with competing deadlines.
• Strong communication skills with an ability to tailor professional communications to a broad range of internal and external audiences.
• Demonstrated IT literacy with experience in Microsoft Excel and knowledge of relevant reporting database and accounting systems ideally philanthropic CRMs.
• An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines.
• Strong stakeholder management skills.
• Working knowledge of Trusts and Bequest administration desirable.

For further details on role responsibilities and skills & experience required refer to the position description found under the positionlisting on

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail education fitness).

For further details on the benefits please visit to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm 6th May 2026

Please note: Sponsorship is not available for this role valid Australian working rights are required on application.

Contact: Amy Denney - Talent Acquisition Team
Please apply directly through the website applications sent to the contact above will not be accepted.

Pre-Employment Checks
Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates willbe requiredtoparticipatein a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the followingchecks:

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibilityassessments/checks.
• Medical Checks and Assessments
• Compliance with the necessary combination of these checks is a condition of employment at UNSW.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.