Lead Advisor Auckland Transport Operation Centre

• Contribute to strategy while staying close to real-time operational activity
• Work in a dynamic environment where no two days are the same
• Permanent position Based in Auckland (Takapuna)

A key role ensuring ATOC delivers trusted efficient and high-quality services for customers and partners across the transport network.

Te Whiwhinga mahi The opportunity

Auckland Transport Operation Centre (ATOC) is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi (NZTA) working behind the scenes to keep people and freight moving.

Our team leads the planning and delivery of ATOCs response to a diverse range of events and activities ensuring anyone who uses the transport network has a safe and efficient journey.

Were looking for a Lead Advisor to provide strategic leadership across this role youll help shape the operating model strengthen organisational capability and ensure were futureready in a complex fast-moving environment.

This is a senior advisory role sitting close to decision-making. Youll work directly with the TOC Manager senior leaders and national and regional partners - helping turn strategy into clear plans that deliver real measurable improvements for customers and the transport system.

You will also:

• Provide high-quality strategic advice on organisational priorities performance and future needs
• Shape and uplift ATOCs operating model service frameworks and planning systems
• Lead our performance framework (KPIs SLAs insights) to drive continuous improvement
• Translate operational data and incident trends into executive-ready insights and recommendations
• Lead governance and assurance planning including investment papers options analysis and reviews
• Manage the TOC improvement portfolio to maximise value and minimise operational disruption
• Lead strategic stakeholder engagement across councils CCOs government agencies and industry partners
• Support capability uplift and drive a culture of learning collaboration and continuous improvement
• Provide strategic leadership for risk and compliance managing forwardlooking risks and supporting business continuity and emergency management.
• Contribute as a CIMS/IMT member supporting readiness activities incident management and continuous improvement through lessons learned.

View the Position Description. Appointment salary is between $135000 - $150000 commensurate to skills and experience

Ko koe tēnei About you

Youll thrive here if you enjoy shaping strategy improving systems and helping people do their best work.

Youll bring:

• Proven experience in transport operations TOCs customer information or complex service environments
• Ability to translate strategy into actionable roadmaps and delivery plans
• Strong performance management and analytical capabilities
• Experience developing governance papers options assessments business cases and assurance processes
• Exceptional communication skill - clear concise and influential with both technical and executive audiences
• Strength working with diverse stakeholders and aligning interests across complex systems
• Practical experience in process improvement operating model design or organisational uplift
• Relevant tertiary qualifications and/or certifications (transport engineering planning technology service management portfolio/programme management data/AI) are desirable.
• A current drivers licence is required.

Ka whiwhi koe i te aha What you will get in return

At NZTA youll join a team that values collaboration courage and delivering great outcomes for Aotearoa. We offer a competitive salary and benefits package flexible working arrangements and a supportive inclusive culture.

Along with our other benefits we also have 5 weeks annual leave and a Life Income Protection and Critical Illness Insurance scheme available for all permanent employees.

Ready to take the next step in your career Wed love to hear from you. Apply today and join our team who is going places.

Rā Katinga Applications close:

For further information email:

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.