Director, Facilities Operations

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Job Description:

Responsibilities:

Facilities Maintenance and Trades Oversight- The Director leads and manages all aspects of building systems maintenance including HVAC electrical plumbing carpentry and general repairs including developingand implementinganeffective preventive maintenance program ensuringtimelyresponse to service requestsregularly inspecting all facilities and groundsandmaintainingcompliance withoperational standardsapplicable codesand safety standards. The Director supervises skilled trades staff coordinateswith procurement ofvendor contracts for specialized services and ensures work is completed efficiently and by institutional standards. Emphasis is placed on minimizing downtime extending asset life and supporting energy efficiency initiatives

Housekeeping and Custodial Services- Responsible for the cleanliness and hygiene of all campus facilities the Directorsets standards for andoversees custodial operations across academic buildings administrative officesrecreationaland public spaces. This includes managing staffing schedules quality assurance protocols andcoordinatingsupply procurementas needed. The Director ensures that cleaning practices meet health and safety regulations supports sustainability goals (e.g. green cleaning products) and responds promptly to special event setups andemergency cleaning needs. A focus on customer service and continuous improvement is essential.

Groundskeeping and Exterior Maintenance- The Director supervises groundskeeping staff responsible for landscaping hardscape maintenance snow and ice removal andmaintenance of exterior signage. This includes seasonal planning equipment management and coordination with city servicesas role ensures outdoor spaces are safe attractive and aligned with the universitys branding and accessibility standard. Also the Director supportsenvironmental stewardship initiatives and addresses snow removal and inclement weather events.

Budgeting Procurement and Resource Management- The Director develops and manages the operational budget for facilitiesoperationsworking within authorization levels and university policies. These responsibilities includeforecasting needsmonitoringexpenditures andidentifyingcost-saving opportunities. The Directorcoordinates with Shared Services and Procurement for supplies and services ensures compliance with institutional and public procurement policies andmaintainsaccuraterecords for audits and reporting. Strategic resource allocation and vendor performance management are key components of this responsibility.

Stakeholder Communication and Operational Planning- The Director serves as a key liaison between the Facilities department and campus stakeholders including academic units administrative offices and external partners. This includes initiative-takingday-to-daycommunication about service schedules project impacts and emergency responses. The Director develops anddisseminatescleartimelyupdates throughappropriate channels ensuring transparency and responsiveness. They also contribute to emergency preparedness planning develop operational protocols and support institutional initiatives such as space planning and sustainability.

Operational Oversight Manage other operational personnel which includes painting carpentry locksmith recycling and shipping/receiving including mail and package handling. Manage third-party contractual personnel. Respond and assist with snow removal and inclement weather events as needed.

Minimum Qualifications:

Education: Bachelors degree in a relevant field such asengineeringfacilities managementconstruction managementorbusiness administration. Additional directly related managerial/leadership experience can substitute for education on a year-for-year basis.

Experience: 7 years of progressively responsible experience in facilities operations with 3 years of supervisory experience in trades custodial or grounds.

Preferred Qualifications:

Education:

• Certification in Facilities Management Construction Management or Environmental Health & Safety (EHS)
• Trades license in related MEP disciplinary field
• APPA certified educational professional (CEFP) or enrolled in APPA program.

Experience: Maintenance experience in higher educational or public sector environment. Experience in a unionized work environment. Experience with building electronic controls & automation systems (such as BAS).

Required Knowledge Skills and Abilities:

Knowledge of:

• Building systems preventive maintenance and regulatory compliances (e.g. OSHA ADA fire/life safety codes). Relevant regulations regarding MEP trades & environmental hygiene
• Commercial building mechanical electrical plumbing (MEP) systems and building electronics & automation controls (BAS). Commercial equipment operation (chillers AHUs boilers pumps etc.)
• Commercial lighting systems and controllers.
• Environmental hazards (water & mold indoor air quality (IAQ) asbestos) and remediation protocols
• Facility renewal and project documentation (RFP. RFQ COM AIA docs POs etc.)

Skills in:

• Computer software specifically MS Office including excel CMMS and facilities and project management tools.
• Continuously seeking to improve the quality of services and processes.
• Consulting with external agencies campuses or other high-level contacts.

Ability to:

• Read interpret and work from blueprints drawings schematics and specifications.
• Address multiple tasks and contingencies.
• Manage and develop trades operational staff.
• Effectively communicate and negotiate with a broad range of internal and external individuals or agency representatives.
• Read and understand manufacturers recommendations regarding scheduled and preventive maintenance servicing and operation.
• Prepare written reports and communicate effectively.
• Prioritize work analyze and interpret facts and make sound judgements.
• Work in hazardous or irritating environments confined spaces adverse weather or temperature conditions.
• Work at heights up to 35 feet and to work off ladders and aerial lifts.
• Manipulate heavy equipment tools and supplies and/or exert force up to 70 pounds.
• Work in on around over and under fixed equipment and machinery.
• Be open-minded even tempered and treat people with civility.
• Strong people skills data-informed decision-making and a commitment to service excellence are essential.

If a conditional offer is accepted applicants must pass a thorough background check including fingerprinting.

Must have ability to respond to off-hour emergencies and call-in requirements. Must work when special administrative leave is granted (such as university closures) and extended hours as required. This position is an essential personnel position.

We offer a competitive benefits package including health life prescription and dental plans tuition remission benefits paid leave (22 days of annual 15 days of sick 3 days of personal and 14-15 holidays) and retirement plans with employer contributions. You can see more details on our benefits here.

Additional Job Information:

The University of Baltimore (UBalt or University) does not discriminate on the basis of sex gender race religion age disability national origin ethnicity sexual orientation gender identity or other legally protected characteristics in its programs activities or employment practices. UBalt is an Equal Opportunity/ADA Compliant Employer & Title IX Institution.